Financial Crime Supervisor - Chubbuck or Meridian - Idaho Central Credit Union

ICCU is seeking a Financial Crimes Supervisor to lead our efforts in combating fraud and financial crimes. This role will focus on monitoring and investigating suspicious activities, implementing preventive measures, and ensuring compliance with regulatory standards. Recognized as a“Best Place to Work in Idaho,” ICCU offers a robust career path in financial crime prevention for qualified applicants. While we welcome candidates at all experience levels, preference will be given to those with: 

1. Fraud Prevention and Detection: Implementing strategies and systems to identify, prevent, and respond to fraudulent activities. This involves analyzing data for suspicious patterns and trends.
2. Investigations and Compliance: Overseeing investigations into suspected fraud, ensuring compliance with relevant regulations, and maintaining thorough documentation of findings and actions taken.
3. Team Leadership and Collaboration: Leading and mentoring the fraud prevention team, fostering collaboration across departments, and engaging with external partners such as law enforcement to strengthen overall fraud response efforts.

The Financial Crimes Supervisor will be responsible for maintaining and enhancing ICCU’s defenses against financial crime. This position involves developing best practices, conducting thorough investigations, and providing strategic direction to ensure Idaho Central Credit Union remains a secure and trusted institution.

Oversee ICCU’s fraud prevention program, providing strategic direction, facilitating communication, fostering cross-department collaboration, and ensuring effective reporting, and executive engagement. Establish a discerning approach that differentiates how the team supports victims versus addressing fraudsters. Supervise the fraud team, including Fraud Officers and interns, while managing associated processes and systems. Utilize data analytics to identify root causes of fraudulent activities, conduct cluster and segmentation analysis, and perform trend analysis, proactively recommending both preventive and detective measures. Ensure the protection of the Credit Union and its members from fraud by managing fraud alerts, conducting investigations, and collaborating with members, team members, and law enforcement. 

• Ability to select, aggregate, analyze and synthesize information in a way that is presentable to Management, and that drives clear actions.
• Knowledge of process creation, process improvement and control design.
• Proactive in assessing fraud trends and recommending improvements to Management.
• Provide an high level of service while engaging Credit Union’s members and non-members on the phone, while fact-finding.
• Educate fraud victims on fraud prevention, leveraging Credit Union material.
• Ability to complete transactional research, find evidence and succinctly document the rationale and conclusion of researched fraudulent events.
• Document investigation results in the appropriate system in a timely, complete, and clear manner.
• Ability to leverage data to assess trends and recommend solutions to prevent applicable fraudulent events.
• Keep Management informed of new and unusual fraud events, recommending potential resolutions for prevention.
• Responsible for the monthly fraud report, and additional ad-hoc reports.
• Determine strategies for fraud prevention and event response and work across business units for implementation and ongoing execution while staying abreast of the fraud landscape, and proactively develops strategies for impeding and detecting these events.
• Communicates succinctly and effectively.
• Lead the fraud efforts of ICCU through teamwork, influence, and persuasion.
• Responsible for all data analytics associated with the fraud function to proactively predict trends, understand existing fraud occurrences, and analyze past activity in making recommendations for changes to strengthen ICCU’s fraud posture.
• Exercise leadership and effective communication skills and practices in sharing recommendations across appropriate business lines, and management in building consensus and cooperation for implementation.
• Is always abreast of available anti-fraud technology in the market, and is proactive about understanding its value proposition, and making recommendations of these innovations to management.
• Responsible for development, implementation, and retention of investigative case documentation for all alerts and fraud cases worked across the institution.
• Supervise, coach and train Fraud Officers and Fraud Interns including correlating work schedules and workload, conducting one-on-ones, managing daily and long-term priorities, and monitoring service levels.
• Responsible for complaint resolution and response for complaints involving fraud and Fraud Team Members, including responses to the Idaho Department of Finance, Better Business Bureau, etc.
• Prepare monthly and ad-hoc fraud reports as needed.
• Responsible for the creation, updating, and periodic review of written fraud-related policies and procedures.
• Assist in conducting audits of fraud controls from time to time, including creation and updating of a fraud risk assessment.
• Manage and work fraud alerts generated by fraud software and web-based solutions employed by ICCU, and maintain proper evidencing documentation.
• Receive and manage workflow related to reports of fraudulent activity originating from the branches, other departments, and other institutions.
• Responsible to provide real-time communications and updates on emerging fraud trends to appropriate stakeholders as needed.
• Interface with law enforcement; coordinate the filing of police reports, court attendance, and other tasks associated with prosecution of fraudulent activity.
• Work with Accounting on insurance bond claims and fraud loss GLs as needed.
• Responsible to ensure proper use of technology resources by Fraud Team Members such as public record databases, video surveillance, social media websites, etc. during fraud investigations and interfacing with law enforcement.
• Assist with other duties and projects as assigned.
• Financial Crimes Manager will be responsible for all Financial Crimes Supervisor duties and additional Manager duties as assigned.

This position can range from a Financial Crimes Supervisor to a Financial Crimes Manager based on qualifications.  Please refer to specific qualifications for each role.

For Financial Crimes Supervisor Role: 

• Bachelor’s degree in Business, Finance, Economics, Statistics, Criminal Justice, or a similar field, required.
• Minimum four years of fraud experience required; five to seven years preferred.
• Possess strong leadership skills, deductive reasoning, and investigative skills.
• Ability to lead, coach, and train others in fraud functions.
• Ability to communicate with Executive Management and with all Credit Union personnel.
• Ability to always maintain confidentiality of Credit Union and member records.

For Financial Crimes Manager Role:

• A Master’s Degree in Business, Finance, Statistics, or other qualitative field with relevant experience, or a combination of a Bachelor’s degree in Business, Finance, Economics, Statistics, Criminal Justice, or a similar field, and a minimum experience of four years of fraud required.

• Possess strong leadership skills, deductive reasoning, and investigative skills.

• Skilled to make decisions substantiated by evidence, and present evidence or rationale in a succinct, yet comprehensive manner.

• Capable of being comfortable with leading, coaching, and training others in fraud functions, and in communicating with Executive Management and Credit Union personnel.

• Ability to always maintain confidentiality of Credit Union and member records.

Performance Standard:

The position requires the ability to lead, coach, and train others to excel in fraud functions, protecting the assets of the Credit Union, and limiting and mitigating risk to the Credit Union and its resources. It also requires knowledge of Idaho Central’s core database, fraud alert, and ancillary systems in order to discover, investigate, document, and prevent fraud. Ability to use all available technology to stop or reduce losses and assist law enforcement with investigation and prosecution of those who have defrauded the Credit Union. Strong ability to communicate with members, team members, law enforcement, and management effectively during interviews and in written reports. Strong ability to organize work under pressure situations for self and team. Professional in appearance, attendance, quality and quantity of work performed, and as a leader and representative of Idaho Central Credit Union and our Core Values.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at Idaho Central Credit Union to obtain employment.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.