Financial Operations Associate - StoneX Group

Connecting clients tomarkets–and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets–focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digitalplatforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment Overvew: Retail

Empower individual investors – and yourself – in the world of retail through a range of different financial products
rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth
management tools.

Position Overview

Financial Operations is an important and instrumental part of our operations since it serves as the function of client funds management.  Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team.  We work proactively in partnership with Sales, Client Services and Compliance teams to ensure customer transactions are done in a timely and accurate manner to ensure a positive client experience.

Responsibilities:

• Support back office operations in processing customer transactions (deposits, withdrawals, transfers).
• Facilitate inbound and outbound payments (wire transfers, credit cards, e-checks, checks).
• Learn various banking systems to facilitate all functions of treasury operations.
• Help the firm manage risks associated with financial transactions.

• Keep team management informed of processing issues and red flags.
• Manage and fulfill internal projects or other individual tasks as delegated.
• Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process.

Required Qualifications: 

• Fluent in Mandarin and English
• Computer proficiency in Microsoft Windows environment.
• Superior customer service skills
• Proven ability to effectively work among a solution driven team.
• Ability to multitask and be a proactive team player.
• Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.
• Must have a strong passion to learn Financial Operations and Global Banking.

Preferred Qualifications:

• Prior operational/back office, customer service, or related experience 

Education Requirements: 

• Bachelor’s Degree in related field.

Working Environment: 

• Hybrid: 3 days per week onsite, 2 days per week remote

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