Financial Screening Specialist I - CommUnityCare Health Centers
Del Valle, TX 78617
About the Job
Overview:
Under general supervision, explains available programs/services to applicants and through a screening process provides enrollment services and/or application assistance based on applicant’s eligibility.
Responsibilities:Essential Duties:
- Interview applicants to obtain appropriate personal information and additional data needed for application/enrollment in various programs.
- Verify information obtained to ensure accuracy and evaluate information to determine whether eligibility is met for available healthcare programs.
- Enroll applicants in programs determined eligible for.
- Assist applicants with the completion and submission of required applications/forms. • Assess potential referral needs and direct applicants to services as needed, providing program information, benefits and services.
- Maintain client files and enter accurate data into appropriate databases and/or software.
- Participate in audits and reviews of eligibility determinations and client files.
- Perform other duties as assigned.
Knowledge, Skills and Abilities:
- Ensure courteous, effective customer service and that all efforts contribute to a positive client experience.
- Ensure that all client inquiries and requests for assistance are addressed in a timely and professional manner.
- Ensure that all documentation is in compliance with regulatory and financial compliance.
- Develop and maintain positive working relationships with clients and co-workers.
- Maintain up-to-date knowledge of various programs and take the initiative to seek out additional information as needed.
- Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times.
- Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.
- High level of skill at building relationships and providing excellent customer service.
- Ability to utilize computers for data entry, research, and information retrieval.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to work with a diverse client population.
- Bilingual (English/Spanish) highly preferred.
MINIMUM EDUCATION: High school diploma or equivalent.
MINIMUM EXPERIENCE:
• 3 years of medical office or related experience. Further education in lieu of experience may be considered.
• Basic knowledge of financial eligibility processes and standards.
• Basic knowledge of applicable statues, ordinances and codes.
• Basic knowledge of social service agencies and programs preferred.
Source : CommUnityCare Health Centers