Financial Stewardship Operations Lead - Chick-fil-A
Horn Lake, MS 38637
About the Job
Job Title: Financial Stewardship Operations Lead
Job Type: Full-time
Pay Type: Hourly
Compensation: Competitive
Company Overview:
At Chick-fil-A Fair Lakes, we have one goal: re-imagine every part of the restaurant experience to create value for our guests and the community by providing remarkable service. It takes extraordinary leaders who are prepared to push boundaries, break away from old paradigms, and chart a course into unprecedented territory with excellence and strong stewardship of our resources. We’re seeking brave, ambitious, and passionate people who will explore every part of their work and themselves to reach their fullest potential and discover new ways to positively and meaningfully impact both our business and the community.
Corporate Purpose:
To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.
Our Vision
To provide uncommon hospitality to everyone we serve at Horn Lake.
Our Values
Grit, Reinvent Continuously, Ownership, Winning Hearts
We are dedicated to delivering value to our guests through remarkable experiences by continuously developing our team and the infrastructure, systems, and training programs that serve and support our team and their experience.
Community Impact
We also seek to have a meaningful impact on the Horn Lake community both inside and outside the walls our restaurant. Through partnerships with local schools and community organizations, we take action to help shape a remarkable future for the Horn Lake community.
Company Overview:
At Chick-fil-A Horn Lake, we develop future leaders of change in our community.
Role Summary:
Work with all staff, vendors, and the community in pursuit of excellent and profitable operations and financial management. Specifically, this role is an ambassador, leader, and critical component in ensuring that Chick-fil-A Horn Lake is successful in the following areas:
- Financial Stewardship and return.
- Effective cost control/management of business expenses, including Food, Labor, Repairs, etc.
- Yearly & Quarterly budgeting and planning.
- Leadership and People Development
- Vision and Service Model compliance and sustainability throughout all areas of oversight.
Working in Restaurant Operations:
• This position will be required to work in restaurant operations, especially during peak hours (breakfast, lunch, and dinner rush)
General Responsibilities:
- Create a culture of excellence in financial stewardship and return by creating, leading, and implementing systems that will be the standard for innovation and high-performance teams throughout the Chick-fil-A chain.
- Represent the Chick-fil-A brand to the Horn Lake community and build long-term relationships with people.
- Learn how to spend money with a maximum return on investment and be generous.
- Coach leadership and Team Members on implementing and following systems and other best practices for financial stewardship.
- Stay up to date with the business by checking daily, weekly, and monthly progress on goals and having meetings with relevant leadership.
- Perform discipline for actions that do not meet Chick-fil-A standards and execute discipline documentation for all team members who fail to meet employment expectations.
- Drive sales building and stewardship mentality and encourage creativity and innovation throughout the business.
Financial Stewardship Responsibilities:
- Complete labor scheduling in a way that positively impacts the business for labor costs and allows proper execution of CRF Strategy.
- Stay up to date with best practices in scheduling and labor cost control.
- Handle HR/Payroll back office procedures seamlessly.
- Track employee time punches and adjust any variances.
- Track deductions (uniform, shoes, cash shortage, etc).
- Track vacation time and any recurring bonuses (or withhold for disciplinary reasons if necessary).
- Issue payments for any other non-recurring Team Member benefits when qualifications are met (tuition assistance, referral bonus, etc).
- Understand and execute inventory management:
- Accurate End-of-Month inventory counts and input.
- Accurately tracking unit transfers.
- Effective & efficient ordering and receiving.
- Overall inventory and store organization.
- Familiar with all products and ingredients and cost trends.
- Be very familiar with the P&L and restaurant trends and create and execute sustainable systems and solutions pertaining to cost gaps.
- Example: Set waste goals for the team, Minimize unnecessary keystrokes and refunds, Coach leaders and team members on the D.R.I.P. model, Stay up to date with best practices in cost control, Perform spot counts if necessary, Understand any other relevant reports, and identify other opportunities to increase profit.
- Oversee all waste and cost tracking systems and verify that accurate information is being captured.
- Verify and coach Team Members and Team Leaders follow all recipe and portioning procedures consistently to minimize food waste.
- Lead labor management through tracking systems and productivity benchmarks to ensure the entire restaurant is on track to reach financial objectives.
- Assist in scheduling and execution of R&M schedules throughout the restaurant, and all necessary PM is done to maximize equipment performance.
- Expert knowledge of products and pricing for both regular menu and catering menu.
- Oversee the entire accounting system:
- Input vendors in systems and pay vendors
- Bill to be collected sales
Daily reporting
- Oversee operating cash flow system (such as change fund), change orders, and relevant processes and security practices.
- Yearly & Quarterly Planning:
- Work with the Operator to complete the Annual Business Plan.
- Create quarterly plans based on business fluctuations, goals, and need for the Teams.
Skills:
- Strategic thinker, goal-oriented, Tech-savvy
- Completes all necessary training material.
- Great communicator, both in handling difficult situations and in a diverse team.
- Highly organized.
- Mature, dependable, and results-oriented.
- Very detailed and observant.
- Strong communication skills, both verbal and written.
- Effective relationship-building skills and maintains a number of business and professional community contacts.
- Self-starter, creative, flexible, and able to adapt.
- Ability to work well with the public and network.
- Outgoing/friendly.
- Good business sense, overachiever.
- Affinity for sales building and increasing return on investment.
- Good negotiation skills.
- Strong project/time management skills.
- Strong follow-through on assignments, tasks, and deadlines with minimal supervision.
Proven history of consistently performing at a high level. Going the second mile is second nature. Able to lift 40 – 60 pounds on a consistent basis. Ability to work well independently and in a team environment. Servant spirit and attitude with a strong sense of stewardship. Ability to anticipate and solve problems and resolve conflicts. Ability to see the big picture yet know where and how the pieces fit together. Ability to budget resources – labor, money, time – to achieve business and organization goals, vision, and objectives. Effective organizational skills to keep track of multiple priorities, tasks, situations, and people. Possess the desire to be a life-long learner and have the willingness and humility to learn. Passionate about building relationships.
Preferred Qualifications:
- Associates degree or above, preferably in business or finance field of study.
- Experience as a leader of food service operations.
- Years of Experience: 2
- This person must have or be willing to gain a thorough understanding of operations in a Chick-fil-A restaurant.
- 21+ years old
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
