Fire Alarm Sales Support Specialist

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection alarm, communications security, mass notification, nurse call, and building automation smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

Reporting to the Area Sales Manager, the Fire Protection Technician, will play a crucial role in providing technical and sales support to the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must be able to accommodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. Apply now to be part of an innovative company at the forefront of the industry.

Key Responsibilities:

• Must be proficient in creating CAD drawings
• Program to effectively navigate and manipulate fire protection systems.
• Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
• Provide accurate and timely quotes for clients, considering project specifications and requirements
• Conduct technical Lunch Learn sessions to educate and inform clients on our products and services
• Offer additional paid for services, such as creating CAD drawings, including shop drawings, as-built drawings, and comprehensive submittal packages
• Address inquiries and resolve technical issues, while providing quality customer care
• Collaborate with Engineering and Sales to ensure seamless integration of technical solutions and effective communication with clients
• Maintain accurate and organized documentation for all technical activities, including testing, quotations and client interactions

Requirements and Skills: 

• Possess a minimum of NICET Level 1,2 certification; alternatively, 3 years of fire experience
• Proficient in Computer Aided Design (CAD)
• Completion of high school and/or trade school
• Proficient in Programming experience
• Proficient in Microsoft Office (PowerPoint, Excel and Word)
• Thorough understanding of the New York high-rise market, including its unique challenges and code requirements
• Excellent communication skills (written and verbal)
• 1-3 years experience in Fire alarm/security or construction industry
• Planning, organization, and multi-tasking skills
• Customer-service oriented and a team-player
• Accurate and detail-oriented with the ability to gather monitor information, assess solve problems.
• Other duties incidental to those described herein.  
• Ability to travel and overnight stays as necessary
• Residence in New Jersey is preferred

What Mircom Offers:

• A great working environment with opportunity for career advancement
• Competitive salary
• Group Insurance benefits
• Company 401K program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.