Fire Communications Dispatcher I/II - Perris - County of Riverside
Perris, CA 92570
About the Job
ABOUT THE POSITION
The Riverside County Fire Department currently has multiple openings for Fire Communications Dispatcher I/II positions in Perris. Dispatchers receive emergency 9-1-1 and non-emergency requests for service from the public and other agencies. Incumbents will operate and control radio dispatching equipment, and dispatch to appropriate County, allied agencies, and other emergency units. Emergency call-taking and dispatching is fast-paced and can be high-stress. The ideal candidate will thrive under pressure, be an expert multi-tasker, and possess strong typing and data entry skills. The Emergency Command Center is a 365 day and 24/7 operation. Selected candidates will be expected to work weekends, holidays, and graveyard and/or swing shift hours. Additionally, unforeseen emergency incidents may necessitate the need for overtime.
The Fire Communications Dispatcher I is a natural progression underfill for the Fire Communications Dispatcher II classification. Incumbents are eligible to promote to the Fire Communications Dispatcher II upon successful completion of their probationary period, which would include a satisfactory performance evaluation and any additional qualification requirements.
Meet the Team!
The Riverside County Fire Department (RCFD) is one of the largest integrated, cooperative, regional fire protection organizations in California. The Department, a unique partnership between State of California Department of Forestry and Fire Protection (CAL FIRE) and the County of Riverside, serves 21 partner agencies and has five core values: Leadership, Competence, Integrity, Safety, and Customer Service.
EXAMPLES OF ESSENTIAL DUTIES
• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information to determine locale and assess urgency, provide instructions, and determine appropriate action to be taken.
• Determine jurisdiction, notify other agencies as required and transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel to various locations to respond to calls; ensure necessary coverage behind deployed assets.
• Transmit information and orders to, and receive messages from County, agency/allied agency, and other emergency units, typing all radio transmissions received and sent.
• Make inquiries to local, state and federal national computer systems to obtain information and data as needed.
• Read and interpret maps to locate emergency incidents, determine jurisdiction, and locate the closest available units; may respond to an emergency in the field with communications equipment and set-up and operate such equipment.
• Participate in call critiques, a variety of training courses, and/or certification sessions.
MINIMUM QUALIFICATIONS
Fire Communications Dispatcher I
Experience: One year involving a substantial amount of public contact, preferably in a public safety agency.
Fire Communications Dispatcher II
Experience:One year in the operation of emergency radio dispatch equipment in a fire or civilian law enforcement agency.
Knowledge of: The functions, operations, rules, and regulations of the Fire Department; modern office practices and procedures including filing, recordkeeping and operating standard office equipment; proper English language usage and grammar; the codes, techniques, and procedures in dispatching and operating radio transmitters and receivers, telephones, teletype, teleprocessing equipment, and CAD equipment; Riverside County geography including the location of principle cities, highways, streets, and buildings; applicable regulations of the Federal Communications Commission.
Ability to: Learn the codes, techniques and procedures in dispatching emergency units; operate radio, telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement and fire personnel, and the public; complete assigned clerical tasks with accuracy and speed.
Testing Requirements
Skill: Sufficient skill in typing to complete 4,480 net key strokes per hour.
All candidates will be required to take an online assessment as part of the application process for this position.
Candidates who meet the position requirements will be emailed a link to take the online test. It is important that the instructions provided in the email are followed exactly.
Candidates who meet the minimum score requirements will be emailed information regarding the CritiCall examination.
Other Requirements
Prior to employment, candidates must successfully complete all steps of the pre-employment process including a background investigation, psychological examination, and medical examination.
SUPPLEMENTAL INFORMATION
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document (s). A Human Resources Representative will review the materials and determine if you qualify for the veteran's preference. See the policy here .
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .
What's Next?
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Fire Department may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Contact
If you have any questions regarding this position, please contact Brittney Mathis at bmathis@rivco.org or 951-955-5358.
The Riverside County Fire Department currently has multiple openings for Fire Communications Dispatcher I/II positions in Perris. Dispatchers receive emergency 9-1-1 and non-emergency requests for service from the public and other agencies. Incumbents will operate and control radio dispatching equipment, and dispatch to appropriate County, allied agencies, and other emergency units. Emergency call-taking and dispatching is fast-paced and can be high-stress. The ideal candidate will thrive under pressure, be an expert multi-tasker, and possess strong typing and data entry skills. The Emergency Command Center is a 365 day and 24/7 operation. Selected candidates will be expected to work weekends, holidays, and graveyard and/or swing shift hours. Additionally, unforeseen emergency incidents may necessitate the need for overtime.
The Fire Communications Dispatcher I is a natural progression underfill for the Fire Communications Dispatcher II classification. Incumbents are eligible to promote to the Fire Communications Dispatcher II upon successful completion of their probationary period, which would include a satisfactory performance evaluation and any additional qualification requirements.
Meet the Team!
The Riverside County Fire Department (RCFD) is one of the largest integrated, cooperative, regional fire protection organizations in California. The Department, a unique partnership between State of California Department of Forestry and Fire Protection (CAL FIRE) and the County of Riverside, serves 21 partner agencies and has five core values: Leadership, Competence, Integrity, Safety, and Customer Service.
EXAMPLES OF ESSENTIAL DUTIES
• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information to determine locale and assess urgency, provide instructions, and determine appropriate action to be taken.
• Determine jurisdiction, notify other agencies as required and transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel to various locations to respond to calls; ensure necessary coverage behind deployed assets.
• Transmit information and orders to, and receive messages from County, agency/allied agency, and other emergency units, typing all radio transmissions received and sent.
• Make inquiries to local, state and federal national computer systems to obtain information and data as needed.
• Read and interpret maps to locate emergency incidents, determine jurisdiction, and locate the closest available units; may respond to an emergency in the field with communications equipment and set-up and operate such equipment.
• Participate in call critiques, a variety of training courses, and/or certification sessions.
MINIMUM QUALIFICATIONS
Fire Communications Dispatcher I
Experience: One year involving a substantial amount of public contact, preferably in a public safety agency.
Fire Communications Dispatcher II
Experience:One year in the operation of emergency radio dispatch equipment in a fire or civilian law enforcement agency.
Knowledge of: The functions, operations, rules, and regulations of the Fire Department; modern office practices and procedures including filing, recordkeeping and operating standard office equipment; proper English language usage and grammar; the codes, techniques, and procedures in dispatching and operating radio transmitters and receivers, telephones, teletype, teleprocessing equipment, and CAD equipment; Riverside County geography including the location of principle cities, highways, streets, and buildings; applicable regulations of the Federal Communications Commission.
Ability to: Learn the codes, techniques and procedures in dispatching emergency units; operate radio, telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement and fire personnel, and the public; complete assigned clerical tasks with accuracy and speed.
Testing Requirements
Skill: Sufficient skill in typing to complete 4,480 net key strokes per hour.
All candidates will be required to take an online assessment as part of the application process for this position.
Candidates who meet the position requirements will be emailed a link to take the online test. It is important that the instructions provided in the email are followed exactly.
Candidates who meet the minimum score requirements will be emailed information regarding the CritiCall examination.
Other Requirements
Prior to employment, candidates must successfully complete all steps of the pre-employment process including a background investigation, psychological examination, and medical examination.
SUPPLEMENTAL INFORMATION
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document (s). A Human Resources Representative will review the materials and determine if you qualify for the veteran's preference. See the policy here .
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .
What's Next?
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Fire Department may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Contact
If you have any questions regarding this position, please contact Brittney Mathis at bmathis@rivco.org or 951-955-5358.
Source : County of Riverside
