Fire Service Coordinator at Hired by Matrix
Seattle, WA
About the Job
At-a-Glance:
Are you ready to build your career by joining an international fire, HVAC and security equipment company? If so, our client is hiring a Fire Service Coordinator!
Position Type:
If you think you'd be a good match, submit your resume and reach out to Abhishek at (201) 336-0795 to learn more.
Are you ready to build your career by joining an international fire, HVAC and security equipment company? If so, our client is hiring a Fire Service Coordinator!
Position Type:
- Contract
- Onsite
- Associate degree preferred, high school diploma or equivalent required.
- Preferred minimum of five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid
organizational and attention to detail skills. - Must have strong interpersonal skills to effectively communicate with both internal and
external clients. - Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based upon financial impact to desired business goals.
Experience and/or basic project accounting or costing principles is desired. - Able to influence diverse teams to accomplish tasks/goals.
- Coordinates customer service requests, from initiation to service completion, and efficiently scheduling and dispatching Technicians with guidance from the Team Leads.
- Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
- Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
- Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.
- Communicates the action plan and services to be provided directly to the customer.
- Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
- Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Upon completion, reconciles all service requests daily. - Coordinates labor scheduling to align technician to the appropriate customer and service need.
- Ensures Technicians are provided daily schedules.
- Maintains consistent communication with assigned Technicians.
- Follows up on activities to ensure completion in an established timeframe.
- Assists with creation of L&M quotations.
- Develops and maintains viable long-term relationships with customers and subcontractors.
- Participates in business review meetings by preparing and discussing critical account
information pertinent to current profitability status (i.e., outstanding claims, PSA variance, and Accounts Receivable issues) and customer satisfaction issues. - Researches and follows up on questions identified during monthly business review.
- Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date.
- Business review support.
- Billing support.
- Customer retention support.
- Facilitates administration of warranty claims.
- May guide and prioritize the activities of the Customer Service Agent Assistants.
- Periodically performs duties of the Customer Service Agent Assistant as overflow demands.
- Answer incoming customer calls and resolve issues and/or take notes to pass to appropriate department.
If you think you'd be a good match, submit your resume and reach out to Abhishek at (201) 336-0795 to learn more.
