Fire Service Coordinator - Johnson Controls International

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have To Offer

What we offer

• Competitive pay

• Paid vacation/holidays/sick time 10 days of vacation first year!

• Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!

• Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle, tools, and equipment provided to complete all jobs.

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

What you will do:

The qualified candidate will be integral in the continued success and growth of several district’s service department. This position requires a high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Attention to detail and excellent communication skills are required.

How you will do it:

• Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for life safety systems inspections.

• Help reassign work as needed, making judgments based on current workloads & priorities.

• Contact customer to communicate status changes.

• Coordinate with subcontractors to perform work, place work orders, process purchase orders, and complete invoicing.

• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

• Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily. Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.

• Participates in accounts receivable activities and provides back up customer call handling, as needed.

• Interfaces with client to create service work tickets and coordinates technician activities.

• Provides administrative, day-to-day support in the service operational areas.

What we look for:

Required

• Associate’s Degree, certification, or proven equivalent professional administrative experience.

• 5 years administrative experience.

• Must be able pass a pre-employment background and drug screening.

• Customer Service experience is critical for role

Preferred

• Experience in Fire or other major industries a plus.

• Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint

• Excellent verbal and written communication skills.

• A strong work ethic and ability to communicate effectively with internal and external stakeholders

• Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.

• Customer service mindset and high interpersonal savvy.

• Consistent pleasant and professional demeanor toward all levels of team members.

• Ability to complete assigned tasks with a minimum of guidance and oversight.

• Ability to prioritize multiple tasks

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.