Fire Service Sales Account Manager - MSS Solutions, LLC

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Fire Service Sales Account Manager. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

• Develop new and maintain existing end-user relationships specifically for the Fire Division in the greater Charleston, SC area.
• Maintain active customer relationships through direct customer visits, calls, and communication.
• Drive our Fire Service to Sales initiative through selling service/monitoring contracts to new and existing customers.
• Use account management and customer relationships to drive fire sales directly to the end-user.
• Identify and develop fire sales opportunities directly with end-users.
• Present proposals to customers and end-users for approval
• Track proposal status in CRM software.
• Upon approval, work with the Service Administration to set work up and schedule for completion.
• Work with parts suppliers to get quotes for fire parts.
• Work with end-users on capital budgets, pathways to technology migration, and technology refresh plans.
• Work closely with operations and service departments to manage customer expectations about delivery and installation timelines.
• Work with the accounting department to ensure timely billing and payment objectives are achieved.
• Work closely with the service department to target any opportunities that arise from work being completed.
• Work towards developing and achieving sales goals and sales funnel management with a direct supervisor.
• Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

• Associate degree or equivalent combination of work experience and education.
• Strong communication and organization skills.
• Cold calling, Customer service, Inside/Outside Sales account management, and field sales support experience required.
• Detail-oriented.
• Self-motivated, able to work independently with minimal direction.
• Ability to coordinate sales order requirements with internal and external customers.
• Strong work ethic.
• Proficient with all Microsoft Office-related products.
• Must successfully pass a background check and obtain or keep a Fire License current with the state of NC.
• Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
• Valid driver’s license and acceptable driving record required.
• Must successfully pass a background check & drug test.

Work Environment: Work is performed in an office environment with air conditioning and bright lights.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business’ growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com.
• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MSS Employees, please visit the MSS Career Center or contact HR to apply.