First Responder Liaison for 988 Crisis Response System - American Technology Consulting

Description of services:• Facilitate Indiana’s 988-911 Interoperability Committee• Oversee communication plan and act as go between for 988 and 911 / firstresponders• Facilitate process to debrief scenarios or real-life examples to identify gapsin the system• Provide technical assistance and support for addressing problems that arisebetween law enforcement/first responders and crisis care continuum• Assist with development of relationships between providers in the crisis carecontinuum and law enforcement/first responders• Gather and organize data relevant to 988 crisis care continuum and justicesystem (including but not limited to JRAC, IDOC, IDOJ, PSAPs, etc)• Identify and develop training for 911 PSAPs, law enforcement officers, firstresponders, etc. as it pertains to 988 in Indiana• Develop and maintain operating manual, including but not limited to: datadictionary triage process, safety concerns, pros and cons of access points, aswell as technology and access• Develop and implement integration plan for fire, law enforcement, and CIT,development of training and resources, and identify sustainable funding• Establish program evaluation plan, best practices, and data collection methodsDesired qualifications:• Personal/Lived experience accessing crisis services for a mental health,substance use, and/or suicide-related crisis• Experience with any first responder profession (911, Law Enforcement, Fire,EMS, etc)• Familiarity witho Law enforcement and 911 PSAP culture and standardso SAMHSA Behavioral Health Crisis Care Best Practiceso De-escalation techniques, motivational interviewing, and collaborativeproblem-solving skills• Demonstrates cultural and linguistic competence and understands impact ofunique challenges for underrepresented groups accessing crisis services,including BIPOC, LGBTQ+ populations, and rural communities• Ability to work collaboratively with cross functional teams• Clear communication and presentation skills• Ability to handle stressful situations with poise and assertiveness• Comfort, willingness and ability to learn, adopt, and utilize new technologyand software• Excellent project coordination skills, including multitasking and settingpriorities on work assignments