Fitness Center Assistant Director - The National Institute for Fitness and Sport (NIFS)

The Fitness Center Assistant Director plays a critical role in the overall management and operations of the fitness center. This individual will work closely with the Fitness Center Director to develop and implement strategies to enhance the member experience, increase membership retention, and ensure the overall success of the facility.

Essential Duties

Fitness Management

• Supervise the Fitness Center Manager and assist in recruiting, training, and managing fitness center staff to ensure exceptional customer service and operational efficiency.
• Facilitates the development of facility programs, initiatives, and objectives; creates and implements action plans to achieve desired goals; and continues to stimulate participation and encourage new members.
• Focus on continually improving our new member onboarding and member engagement efforts.
• Oversee program and service delivery of group fitness and personal training services.
• Oversee staff development.  
• Develop member surveys and program budgets.
• Verify accurate and timely documentation of equipment preventive maintenance records, emergency drills, and staff CPR certifications. 

Membership Management

• Supervise the Membership Manager and maintain regular communications with membership staff.
• Oversee new member acquisition efforts.
• Oversee effective grassroots and external marketing strategies.
• Provide resources and support for ongoing staff development.
• Maintain high service standards for member and visitor experiences at the Membership and Service Desk areas.
• Evaluate and establish systems to improve customer satisfaction and engagement during membership enrollment and service desk check-in procedures.
• Prepare bi-weekly membership payroll.
• Oversee billing statements and membership account notices.
• Oversee members’ recognition efforts.
• Verify accurate and timely documentation of equipment preventive maintenance records, emergency drills and staff CPR certifications.

  Membership Database

• Serve as the power user of our club management software by maintaining familiarity with all aspects of the platform and serving as the main contact for our Client Services Manager.
• Ensure all new joins and prospect agreements are reviewed for accuracy; add new joins and prospects to the daily sales report; communicate quickly and accurately with Ignite regarding member changes and refunds; review all freezes and cancellations to ensure accurate processing; provide member alerts for service desk staff to ensure necessary updates are made quickly and efficiently.
• Ensure all new fitness center employees have appropriate database access and permissions.
• Update membership rates & packages, POS catalog items, member documents, groups and campaigns, and events.
• Maintain system integrity and accuracy through checks and balances to reduce errors in reporting and execution of monthly billing.
• Prepare a monthly overview of our department’s activity related to membership, student members, prospecting, and services delivered by our fitness staff.                                                                                                  

 Staff Support

• Collaborate with the marketing team to promote fitness center programs, events, and membership opportunities.
• Provide counsel to Managers regarding staffing and customer service issues; assist in resolving member complaints.
• Aid in monthly reporting on fitness instructor engagement, member appointments, and membership prospecting efforts; coach Managers on best practices for member experience improvements.
• Maintain best practices with FC software including Infusionsoft, eGym, and GymSales.
• Assist in maintaining departmental training manuals and standard operating procedure documents.
• Create and run membership and database reports as needed.
• Review and provide feedback as requested for the NIFS website, app, social media posts, blogs, fliers, and other written material.
• Manage email lists for announcements, campaigns, and promotional efforts.

 If you are a dynamic and motivated individual with a passion for health and fitness, we encourage you to apply for the Fitness Center Assistant Director position. Join our team and help us inspire and empower our members to achieve their fitness goals.