Flatiron - Key Holder - Rhone Apparel, Inc.
New York, NY
About the Job
About the Company:
Founded in 2014, Rhone is a performance lifestyle brand dedicated to championing mental fitness. Engineered for optimal style, comfort, and performance, our clothing is designed to enhance every aspect of the active individual's life. Led by brothers Nate & Ben Checketts, Rhone is fueled by a clear vision: positively impacting lives through a commitment to physical and mental fitness, inspiring community, and crafting performance-driven products. Rhone's purpose is straightforward yet impactful: to inspire those who challenge themselves in their relentless pursuit of progress. In addition to a robust E-commerce business and a strong wholesale presence, Rhone currently has 15 retail stores across the U.S., all of which are used for building community through various initiatives such as the brand's signature Mind & Muscle events.
About the role:
The Retail Key Holder will work on the frontlines ensuring that every customer has a positive and comfortable experience. They will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Evolving, Authentic, and Team Centered). The Key Holder will oversee other team members and open and close the store as needed. They should have a passion for fitness and living a healthy lifestyle.
What you’ll do:
Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
Foster and support a productive employee culture
Gather feedback from customers, store team members, and via observation to report to store management team
Deliver results while putting the customer first and applying an omni-channel mindset
Build relationships with customers, team members and business partners
Be a Rhone product knowledge expert educating customers on features and benefits
Assess the customer’s individual needs providing product recommendations
Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
Work with store management to ensure shipping and receiving are processed in accordance with Company standards
Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
Take initiative by jumping in on any task, asking questions and sharing ideas
Demonstrate inclusive behavior across team and customers
What you’ll bring:
Strong interpersonal communication and customer service skills
Strong organizational, time management and multitasking skills
A positive attitude and an upbeat personality
The ability to utilize technology effectively and engage with customers and your team to meet goals
The willingness to learn, be open to feedback and takes action as required
Ability to learn procedural knowledge acquired through on-the-job training
Ability to handle customer interactions and potential issues/concerns courteously and professionally
Ability and desire to work in a tight-knit team environment
Job Requirements:
Willing to work a flexible schedule including evenings, weekends, and holidays
Available to work a minimum of 30+ hours/4 days a week
Must adhere to scheduled shifts with punctuality
Ability to lift 25 pounds
Background in operations is a plus
Comfortable climbing ladders, moving around regularly, and standing for extended periods
Must be legally authorized to work in the United States
Must be 18 years of age or older
What you’ll get:
Company Health Benefits
Generous clothing discount and quarterly clothing allowance
Paid Time Off
Bonus Incentive Program
7 Company Holidays annually
401(k) plan with Company matching (limited)
Other details:
Primary location: Flatiron District, NYC
Reports to: Store Manager
