Fleet Maintenance Coordinator - Encore - US

Your Team

Encore Fleet Services (an Encore company) is the powerhouse behind the flawless operation of our luxury coach fleet. With a focus on excellence and precision, our team ensures that every coach in our lineup meets the highest standards of performance and luxury and reliability. We handle everything from thorough maintenance to meticulous cleaning and comprehensive refurbishments, preparing each coach for seamless service. Our commitment to "Delivering a Premium" is evident in the impeccable condition of our fleet and the unmatched reliability we provide to every client. At Encore Fleet Services, you'll join a dedicated team that values hard work and attention to detail. This is a place where your skills will contribute directly to our reputation as North America’s leader in luxury coach travel. Embrace the opportunity to grow with us and help maintain the standard of luxury and World Class Service that Encore is known for.

Your Role

As a Fleet Maintenance Coordinator, you will play a critical role in managing the workflow, communication, and documentation associated with coach maintenance and service. You will act as the "air traffic controller" for the shop, ensuring smooth day-to-day operations by prioritizing repairs, coordinating with off-site vendors, and working closely with techs and service managers. This role is essential in ensuring our reputation for quality and dependability by coordinating all aspects of service and repairs to meet our high standards.

Responsibilities

• Conduct and combine quality control arrival inspections with post-trip reports to create work orders for every coach on the departure list.
• Prioritize repairs based on workload and the time each coach remains at Encore before departure.
• Create and assign work orders as issues are identified during coach inspections.
• Coordinate off-site repairs with designated manufacturers and other repair shops.
• Work closely with technicians and service managers to ensure smooth workflow and address all issues.
• Review work orders to ensure completion before service manager approval.
• Handle non-emergency breakdown calls and facilitate timely repairs.
• Ensure coaches are up-to-date on preventative maintenance and recalls, coordinating with vendors as needed.

Minimum Requirements

• Proven experience as a Fleet Maintenance Coordinator, Service Advisor, Service Writer, or in a similar role.
• Ability to work 2nd shift to ensure smooth operations during later hours.

Nice to Have

• Specific experience with coaches, buses, or similar heavy equipment is highly desirable.
• Knowledge of Fleetio or similar fleet maintenance management software to effectively document and track issues.

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