Fleet Operations Center Watch Leader - Carnival Global Brand
Miami, FL
About the Job
Job Description
We are seeking a Fleet Operations Center Watch Leader
This individual will serve as shore side watch stander/leader in the Carnival Cruise Line, Miami-based Fleet Operations Center (FOC), monitoring current fleet operations, responding to irregular deck, engine, and hotel issues, coordinating ship deviations, and interacting with multiple shore side departments to provide robust situational awareness and decision-making support for senior shore side and shipboard leaders. Shared services to support the HAG (Holland America Line, Princess, Seabourn, P&O Australia.
Essential Functions:
- Support routine fleet current operations. Create and deliver reports, notifications, and briefs on fleet activities, deviations, and events.
- Manage near-term operational issue responses, to include coordinating with shipboard leadership teams, shore side marine & hotel operations personnel, and external public and private partners. Includes evaluating information generated in decision-support tools.
- Coordinate with shipboard and shoreside leadership teams to develop courses of action in response to itinerary deviations, short-notice ship requirements, and disruptive events.
- Monitor for irregular conditions that may cause itinerary deviations or necessitate operational changes. When possible, in agreement with shoreside leadership, propose proactive courses of action to maintain continued safe ship operations and avoid negative guests’ experience.
- Manage situational awareness displays, ensuring accuracy of reporting data and availability of current operational data for multiple Carnival and HAG operational divisions.
- When required, notify senior company leaders of situations that present potential danger to guest, crew, and vessels. Proactively monitor and notify in case of potential media exposure. Activate and moderate Carnival Irregular Operations Team (CIOT) conferences, and/or activate the Shore side Incident Response Plan (SIRP) as requested for CCL and HAG. Provide associated support to CMG FOC as requested or directed.
- Assist, as directed, in nautical itinerary development, and resolution of operational nautical issues. This will also include support to developing long term berthing plans and arrangements.
Qualifications:
- Bachelor’s Degree from a Nautical Academy or in a related field
- Marine Engineering, Chief Mate license or 1st Engineer license Preferred
- 5+ years leadership experience in ship operations and safety related functions.
- Service as a ship’s deck, engine officer or guest services, preferably of significant vessels in the cruise industry, the tanker/offshore industry, or other shipping sectors.
- Experience in knowledge management and managing complex audio/visual displays and dashboards preferred.
- Experience with MS Office (Excel, Word, & PowerPoint) and office 365.
- Shore side operations center experience
- Strong analytical and problem-solving skills
- Effective communication skills across multiple media forms
- Effective interpersonal and relationship-building skills
- High degree of self-motivation, tenacity, and drive.
About Us
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
To view a copy of Carnival’s FMLA, EEO and EPPA posters please visit: (click or copy and paste link into your browser)
Benefits as a member of Carnival's Team:
- A comprehensive benefit program which includes medical, dental and vision plans
- Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
- Tuition Reimbursement
- Employee Stock Purchase plan
- Paid vacation and sick time
- Cruise benefits
- An on-site fully accredited preschool educational program located at our Doral campus
- An on-site Wellness Center and Health clinic at our Doral campus
#CCL#
Source : Carnival Global Brand
