Fleet Training Coordinator at AAA Northern New England

Fleet Training Coordinator

Under the direction of the Automotive Field Operations Group Manager, this position is responsible for coordinating and handling all training opportunities within the Fleet Operations.   

Job Duties

• Coordinate and complete new hire training for Fleet Service Drivers

• Identify learning opportunities in the Fleet and coordinate and complete on-going “refresher” training.                            

• Coordinate and complete lockout certification training for Fleet Service Drivers.

• Coordinate and complete towing and recovery certification training for all Fleet Service Drivers.

• Coordinate and complete customer service and problem resolution training for Fleet Service Drivers.       

• Assist Call Center training/Trainers by adding technical elements to new hire and refresher training for Call Center employees.

• Coordinate quarterly training for our contractor network.       

• Conduct driver improvement classes for Fleet personnel.

• Automotive Services and Driving School additional duties

Knowledge, Skills and Abilities

• High school diploma or equivalent, with 2 years’ experience as a service driver are required.

• 1-3 years of training experience preferred. 

• Must have solid understanding of adult learning theory. 

• Must have excellent oral and written communication skills.  

• Must have proven proficiency in Word, Excel and PowerPoint. 

Special Requirements

• Must pass a drug screen and background check and Motor Vehicle Record Check.

• Must be able to obtain and maintain a Federal DOT Card.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

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