Float Dispatch Position - Lehighton Ambulance Assoc Inc

Lehighton Ambulance is now seeking motivated individuals to work our newly formed EMS dispatch center.

RESPONSIBILITIES:

• Provides direction to Lehighton Ambulance staff members during the course of the day to ensure all emergency and non-emergency calls are handled
• Schedule and dispatch patient transport crews, equipment, or services to appropriate locations according to customer requests, specifications, or needs, using radios or telephones
• Relay dispatch assignments, messages, and information to or from patient transport crews, and supervisory staff using telephones or two-way radios.
• Prepare daily work and run schedules.
• Monitor personnel and/or equipment locations and system utilization in order to coordinate service and schedules.
• Determine levels of service, amount of equipment, vehicles, materials, or personnel required to satisfy the request for service in a safe and efficient manner.
• Record and maintain files of requests for service, missed call requests, and other system status information.
• Confer with customers and supervisory staff in order to address questions, problems, and requests for service.
• Maintain and understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within the response jurisdiction and facilities that are normally serviced or destination locations..
• Provide daily monitoring and status updates of tasks assigned to the patient transport crews as well as the 911 crews.

PHYSICAL AND SENSORY REQUIREMENTS:

• Sitting up to 12 hours per day. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation. Must be able to see as it relates to general, near, far, color, peripheral vision and vision monotony.

TRAINING AND EXPERIENCE *

• Successfully completed NIMS 100, 200, 700 and 800 on line training within 6 months of hire.
• CPR/First Aid required within 6 months of hire.
• Obtain future additional card courses, certifications or other training requirements as dictated by the positional requirements.
• Maintain certifications and requirements and continuing educational requirements as designated.
• Experience in computer operations. Previous experience in healthcare/EMS strongly preferred; radio communication skills; office skills including typing, filing, bookkeeping; excellent organizational skills; pleasant telephone manner. Ability to perform job with a minimum of direct supervision.

Employee Must be able to float between these shifts regularly

• 0600-1800
• 1800-0600
• 0900-2100

*BUSINESS OFFICE - (610) 377-5155 FAX • (610) 377-5576