Float Patient Service Representative - Meritas Health

Looking for a weekday position? Looking for day shift hours? Looking to be a part of the largest network of providers in the Northland?

Meritas Health is hiring a Float Patient Service Representative to join our team! If you’re looking for a great opportunity to serve our community and be part of a growing organization, join our Meritas team!

Here at Meritas our mission is to provide hope and healing to every life we touch. Whether you are serving patients at a primary care practice, specialty practice, or in a support capacity, every team member works together to complete this mission.

Why Meritas?

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

What are the typical hours on the job?

The hours of operation for Meritas are typically Monday-Friday, anytime between 7am-6pm. Your primary schedule will be sometime during those hours, with periodic need to work outside your schedule to serve our patients.

What does a Patient Service Representative do?

As a patient service representative, you will perform front office duties, focusing on customer service and billing accuracy and efficiency. This is a float position so you may be assigned to a different clinic on a daily basis.

What does a typical day on the job look like?

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately. Checks patients out and assists patients with scheduling follow up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner. Accurately assigns CPT and diagnosis codes and/or collects all required information, as needed, for the services performed.

• Schedules appointments efficiently to meet provider and patient expectations. Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts. Prepares medical records for patient appointments timely and accurately.
• Demonstrates positive customer service attitude in person and on the telephone.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting Meritas initiatives.

What are the requirements for the job?

• High School diploma or GED equivalent
• Two years of experience in a physician’s office or healthcare setting
• Must have reliable transportation
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

More Possibilities:

As the largest network of providers in the Northland, we can offer you more opportunities to grow. Here at Meritas, we believe that together, we will become legendary for our commitment to remarkable patient care.

Meritas Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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