Float Pool - Medical Receptionist - Avance Care

Who are we?

As an innovative primary care provider, Avance Care is in the business of improving the standard of healthcare. By offering convenient, accessible, cost-effective healthcare services, we keep our patients at the center!

Job Purpose: To provide patient care coverage throughoutTriangle region and to facilitate the flow of the office by acting as a liaison between the physicians and patients by working directly with the physician to provide high quality customer service and clinical care.

Why us?

• Enjoy the perks of a family-like practice with the support of a large healthcare management company.
• We offer a comprehensive benefits package available on the first of the month following 30 days of employment.
• Our company-wide growth means consistent opportunities for advancement.

Core Responsibilities

• Meeting/Greeting/Assisting patients promptly, efficiently, and in a professional manner
• Responsible for obtaining, verifying, and inputting all information accurately in the system
• Answer telephones and LiveChats promptly for general questions and scheduling
• Take and check messages and relay messages to the appropriate staff members
• Responsible for checking patients in and out of the system
• Scheduling patients for appointments, reschedule appointments, blocking schedules, as well as coordinating walk-in patients according to office protocols
• Set up new patients and updating patients’ accounts by compiling accurate information and required paperwork
• Explain fees, services, and policies
• Responsible for collecting co-payments, deductibles, and co-insurances
• Balancing the cash register and ensure all credit card payments are accurate at the end of each day
• Relay important messages the providers have sent in response to patients’ requests
• Scanning documents
• Maintain the front desk and reception area in an organized, orderly fashion
• Post patient payments into the system
• Mail letters and make monthly and weekly calls as appropriate
• Process all referrals for our patients including providing complete and accurate referral information to the patient sending the required information to the specialist and insurance company
• Create telephone encounters and appropriately escalate by forwarding messages to providers or medical assistants

Qualifications

• 2 years of Medical, Administrative, and/or Customer Service Experience, preferred
• High School Diploma or Equivalent, required
• Associates Degree, preferred
• Medical and/or Administrative Certifications, preferred

What are we looking for?

• Excellent verbal and written communication
• Confidentiality
• Strong computer skills
• Strong attention to detail
• Team player
• Efficient time management and workload prioritization
• Strong multitasking skills

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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