Floater Experience Representative (Teller: Berkeley & Davis) - BluPeak Credit Union

Under the direction of the designated manager is responsible for travelling to work within all the Service Centers in the Retail Delivery Network. Must have the ability to work in our two Northern CA Branches(Berkeley and Davis). 

Responsible for performing a wide variety of complex duties related to the handling of member transactions, cross selling, processing loans and meeting member service and sales objectives while helping to create a world class service experience. Establishing and maintaining member relationships in order to meet the members’ financial needs and creating loyal members while meeting Branch and Corporate objectives. May perform other duties as assigned, including work in other areas to cover absences, or equalize peak work periods, or otherwise balance the workload.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Identifies, acquires and grows new and existing consumer relationships, including deposit and loan portfolio.
• Utilizes the consultative conversational approach to meet each member’s perceived and unperceived financial needs.
• Initiates and participates in relationship building events including proactive activities such as visiting members on-site and attending community events.
• Initiates proactive service calls to members, including internal lists.
• Establishes new memberships, checking, savings accounts, term investments, IRAs, insurance products, consumer loans and other products and services, such as Online Banking, etc.
• Performs appropriate on-boarding activities for all new and existing members, including follow-up calls.
  Performs a variety of file maintenance duties, including but not limited to: adding owners/signers, updating personal information, adding additional products, decedent accounts, trust certifications, and POAs as requested by members.
  Coordinates the application process between the member, third parties and internal loan operations group, ensuring a world class service experience for the member.
  Cross-sells all products and services to meet member needs and achieve strategic objectives, cross-sell ratios, and member retention goals.
• Maintains the required knowledge of products, services, policies and procedures, laws and regulations and other compliance requirements that pertain to the deposit and lending functions.
• Assists team members to ensure continuity of service and achievement of individual, team and organizational business goals.
  Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security and privacy practices.
  Is member focused and models the following attributes: leadership, service excellence, cultural attributes, commitments, and aligns responsibilities with the company’s core strategy, strategic objectives, brand promise, vision and value proposition.
• In accordance with approved credit union objectives and guidelines, is specifically responsible for meeting performance metrics, including branch growth and profitability projections and operations.
• Maintains operations procedures ensuring compliance with approved credit union policies and procedures, therein delivering world class member service experiences and operational quality in the credit union.
• Ensures compliance of credit union employees with established security, operations, regulatory compliance, audit, and recordkeeping policies, procedures and practices.
• Works closely with teammates to ensure that operational standards are met, and that operational issues are escalated and resolved in timely manner.
• Operates a cash drawer when needed, and processes cash and check deposits, withdrawal requests, loan payments, and general ledger transactions in accordance to credit union policies and procedures.
  Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security practices.
  Solves member inquiries and/or complaints.
• Establishes new memberships, including checking and savings accounts, term accounts, IRA’s, online banking, insurance products and loans.
  Retains up-to-date and knowledgeable on credit union products, services, and related policies, procedures, rules and regulations.
  Adhere to company policy and procedure, complete annual compliance training, comply with business continuity and vendor management policy. These are crucial to the success of the organization and have regulatory compliance and/or safety and soundness for the sustainability of the credit union.
  Comply with all Anti Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate completion of CTR screens and alerts, member due diligence, accurate OFAC match processing, proper identification of individuals in alignment with the Member/Customer Identification Program, and reporting of unusual activity.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and three or more years related banking experience and/or training. Experience in a financial institution/credit union is required.

TECHNOLOGY PROFICIENCY
To perform this job, the employee must possess applicable technology skills and demonstrated expertise. Ability to use loan origination systems, contact management software, and other Microsoft Office application products, as well as the ability to learn new applications quickly. Requires general knowledge of computer network and database use.

OTHER QUALIFICATIONS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of members, employees of organization, and the general public.To perform this job, the employee must possess strong interpersonal skills, good phone and e-mail etiquette, a professional presentation, and a high degree of personal initiative. Must be able to work branch operational hours to include weekends, and to work occasional nights or weekends. Must be able to work as a floater within our Northern Branches (Berkely and Davis).  

BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.  Employment may be contingent upon BluPeak Credit Union’s receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources.

POSITION WILL WORK IN BERKELY AND DAVIS, CA.  Must be able to work during branch hours for both locations.  

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