Floating Branch Manager - State Employees Credit Union
Santa Fe, NM
About the Job
Position Title: Floating Branch Manager
REPORTS TO: Assistant Vice President of Retail Engagement
SUPERVISES: Branch Office Employees
JOB STATUS: Exempt
JOB GRADE 12: $61,397.42 - $76,746.78 Targeted Annual Salary
*This position works on-site. Remote work is not available at this time
JOB SUMMARY:
The Floating Branch Manager will coach and mentor staff to achieve branch goals by developing a sales and service culture in the branch and providing a high level of service, so the credit union has a positive reputation in the community.
Duties/Responsibilities:
Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
Participates in community activities to promote the organization and to build goodwill.
Collaborates with other managers and district managers regarding advertising, marketing, and growth campaigns.
Assists with start-up, development, and growth of new branches as needed.
Ensure that all work in the branch is completed to a high standard and in accordance with State ECU policies, procedures and guidelines, to protect his/her branch from loss.
Ensure that staff is providing a high level of service to Members and internal members in order to build a strong service culture and service reputation in the community.
Monitor key products/sales within branch office to ensure profitable and sound business practices for the credit union, and to ensure employees are maximizing opportunities to sell products.
Ensure the branch remains in compliance with the Branch Security and Internal Control Procedures, Operational procedures and Lending procedures and receives clean surprise audit reports.
Manage the security and safety of the branch office, by following security and robbery procedures, testing alarms and equipment monthly and making sure staff is following opening and closing procedures and making sure risk situations are identified and action taken to minimize risk throughout the branch.
Understands compliance issues & attends regular trainings as they relate to Branch Manager.
Complete timely performance appraisals for employees to verify that objectives are being met and take corrective action as necessary.
Performs other related duties as assigned.
Required Skills/Abilities:
Ability to travel to all branches in our field of Membership.
Excellent leadership and management skills.
Excellent sales, customer service, and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks, delegating when appropriate.
Skill in the operation of a personal computer and word processing, spreadsheet and presentation software and Intra/Internet access.
Education/Experience:
Associates degree and equivalent industry experience required. Bachelor's degree preferred.
At least three years of experience in the branch with at least one year as an assistant branch manager highly preferred.
General Requirements:
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
Adheres to policy on Drug Free Workplace.
Complies with company policies and procedures and local, state and federal regulations.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization's facilities.
State Employees Credit Union offers a highly competitive benefits package
Applications must be received by Human Resources
State Employees Credit Union of New Mexico is an Equal Opportunity Employer
Equal Opportunity Employer, including disabled and veterans.
