Floating Member Solutions Representative, Winona MN - Altra Federal Credit Union

Do you like to travel? But not travel too far? Meet new people? Are you friendly, flexible with change and can you adapt to different surroundings? If this sounds like you, then you need to apply for the Full Time Floating Member Solutions Representative position we have open right now! Altra’s MSR’s provide professional, friendly service, information, and assistance, and set the standard of service our members have come to expect in visiting any office location!

Altra’s Floating Member Solutions Representative will travel to different Altra locations in WI (Onalaska, West Salem, Holmen, and La Crosse) and MN (La Crescent, Winona, and Rochester) on an as-needed basis to fill in at those offices where and when assistance is needed. The Floating Member Solutions Representative’s home office will be at the Winona MN office location. Because this position is a floating position, you will work in face-to-face offices, Kiosk style office and technology style offices. You will be required to work as a team and be able to work in fast-paced environments.

The FloatingMember Solutions Representative will perform miscellaneous functions including:

• Assist members on how to use assisted self-service technology
• Teller services
• Process mail and night drop transactions
• Savings bond redemption
• Account research
• Gift card sales
• Notary service
• Cashier’s checks
• ATM, vault, coin machine and teller cash recycler balancing as needed
• Process Currency Transaction Reports (CTRs)
• Process Suspicious Activity Reports (SARs)
• Assist members with checking account and savings account inquiries
• Assist Mortgage Services, Business Services and Office Managers with various tasks

Qualified candidates are required to have a high school diploma, GED or HSED and at least one (1) year of experience in a financial service environment; Teller, retail and/or customer service roles. Must have excellent customer service skills, good communication and writing skills, ability to plan, organize and prioritize work. Basic math and computer skills, attention to detail and willingness to learn are required. Basic overall knowledge of all credit union products and services is a plus. Candidates are required to have a valid driver's license, clean driving record and reliable transportation.

This position will be 40-hours per week and will require flexibility within posted WI and MN offices; hours will be scheduled between 7:15 a.m. and 7 p.m. Monday through Friday. Saturday hours are not required for Floating Member Solutions Representatives, but may be requested in the event that an office is short staffed.

Pay and Benefits:

• Mileage reimbursement
• Competitive starting rate of $18.50/hour ($16.50/hr. + $2.00/hr. premium for float positions)
• When bilingual in Spanish or Hmong, receive an extra $1.00 / hour pay premium after completing and passing the language exam
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + 3% additional employer contribution!
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why join the Altra team?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1!

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!

Experience

Required

• At least one (1) year of experience in a financial service environment; Teller, retail and/or customer service roles is required.

Preferred

• Cash handling experience is preferred.

Education

Required

• High School or GED or better

Licenses & Certifications

Preferred

• Drivers License

See job description