Floor Houseperson - Crescent Hotels and Resorts

Description

We are looking for our next great team member to join us on our Housekeeping team

We are committed to providing you with:

 Highly competitive wages

 An exceptional benefit plan for eligible associates & your family members

 RSP/401K matching program for eligible associates

 Flexible scheduling to allow you to focus on what is important to you

 Discounts with our Crescent managed properties in North America for you & your

family members

 List any other perks/benefits you offer locally

Floor Houseperson:

Here is what you will be doing each day:

The

Floor Houseperson

is an experienced houseman with a keen eye for detail and top-notch customer service skills

As a houseman, you will work in conjunction with the housekeeping Supervisor/Manager and room attendants to make sure support and daily projects in the housekeeping department are aligned with guest room satisfaction

In this role you will help with various tasks, and provide quality service to all guests

A successful houseman plays a role in liaising between departments, and staff to ensure members and guest experience is always top-notch

ESSENTIAL FUNCTIONS

Houseperson

Maintain cleanliness and order in storage areas Distribute linen to all landings upon delivery from laundry company Ensure all Housekeeping landings and storage areas are fully supplied daily Collect department supplies from areas of delivery and distribute accordingly Collect dirty linen from Room Attendants and deliver clean linen to appropriate areas

Collect trash from Room Attendants and ensure they have necessary supplies Assist Room Attendants with stripping rooms when necessary Stock housekeeping carts with necessary supplies, such as linens, towels, and toiletries as necessary Assist in inventory management by notifying the Housekeeping Supervisor/Manager of any shortages or damaged items

Assist Supervisor and Room Attendants with mini bar upkeep and inventory Respond promptly and courteously to guest requests or inquiries

Clean and maintain public areas, including the lobby, corridors, elevators, and restrooms when needed Empty trash receptacles and ensure proper disposal of waste

Vacuum, sweep, and mop floors when needed

Dust and wipe down furniture, fixtures, and surfaces

Assist with cleaning guest rooms when necessary

Remove In Room Dining trays from hallways and place in the landings Ensure the overall comfort and satisfaction of guests by providing exceptional service

Assist with the inventory, audit and refill of Minibar items in the rooms

Adhere to all safety and security procedures, including proper handling of chemicals and equipment

Report any maintenance or safety issues to the Housekeeping Manager

Follow established protocols for lost and found items

Required Skills/Qualifications

Minimum of 1+ years of previous experience in a team of housekeeping employees through motivation, coaching, and development Proven experience in housekeeping departments Proven excellence in customer service Capable of using independent judgment/solid decision-making skills and ability Comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization

Demonstrated sound organizational, coordinating, and personal interface skills

Demonstrated written and verbal communication skills

Proven job reliability, diligence, dedication, and attention to detail

An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”

For example, nights, weekends, and holidays (as needed and when applicable)

This may or may not be required on a regular basis but is mandatory when needed

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

All employees must follow proper safety precautions at all times to avoid injuries

While performing the duties of this job, the employee is regularly required to stand; walk; stoop, kneel, crouch, bend or twist; and talk or hear

The employee frequently is required to use hands to handle, grasp or push/pull; reach with hands and arms; climb or balance; push, pull or lift over 10 pounds

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per The Source Hotel standards

Other

Bilingual or multilingual ability is helpful

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

41 CFR 60-1.35(c)