Floor Supervisor - All Shifts - Evolution Americas

Since our launch in 2006, Evolution has pioneered the Live Casino Game Industry. We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally.

In 2019, after less than one year of operations in the U.S. Evolution was named ‘Casino Content Provider of the Year’ in the EGR North America Awards.

Our excellence is driven by over 18,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. 

The Floor Operations Supervisor will be charged with the responsibility to ensuring operational excellence at all times.

The main responsibility of a floor operations supervisor is to give full consideration to Game Presenters' (Online Casino Dealer) needs, our company's goals and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.

Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character.

Responsibilities

• Monitoring Game Presenters’ productivity and provide Manage, supervise, coach, motivate and build team spirit
• Organizing workflow and ensuring that Game Presenters understand their duties or delegated tasks.
• Present new ideas and policies to prospective teams
• Work within your own team/s to produce the required results and to meet Company targets
• Analyze employee data and performance
• Manage employee expectation and eventual requests
• Establish and maintain cross departmental cooperation
• Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
• Handle disciplinary cases
• Manage projects and deadlines set by your direct managers
• Propose initiatives and ideas that will benefit the department
• Manage ad-hoc situations which may occur on shift in appropriate manner
• Be stationed within the studio environment or in MCR for 80% of your shift

• Technically proficient in computer programs, especially Microsoft Office
• Minimum 3 months in either a GP or Shuffler role preferred but not required
• The ability to work flexible hours
• Managerial courage to lead and hold others accountable
• Prompt and organized

About Us
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
Evolution US was established in 2018. More information on Evolution.com.

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