Floral Designer - Hy-Vee Food Stores

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.






Job Description:




Job Title: Floral Designer


Department: Floral


FLSA: Non-Exempt




General Function:


Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.




Core Competencies



+ Partnerships


+ Growth mindset


+ Results oriented


+ Customer focused


+ Professionalism





Reporting Relations:


Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager




Positions that Report to you: None




Primary Duties and Responsibilities:



+ Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.


+ Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.


+ Makes an effort to learn customers’ names and to address them by name whenever possible.


+ Assists customers by: (examples include)


+ escorting them to the products they’re looking for


+ securing products that are out of reach


+ loading or unloading heavy items


+ making note of and passing along customer suggestions or requests


+ performing other tasks in every way possible to enhance the shopping experience.




+ Answers the telephone promptly and provides friendly, helpful service to customers who call.


+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.


+ Cleans, processes, and cuts flowers appropriately.


+ Responsible for department in absence of Manager, or Assistant Manager.


+ Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.


+ Inventories product, evaluates status, cares for damaged product, and replaces where necessary.


+ Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.


+ Ensures floral products are fresh in the shop and throughout the store.


+ Cleans the floral area.


+ Takes special requests for product either in person or over the telephone.


+ Counsels customers regarding plants and floral care.


+ Identifies key areas to place specials within the store.


+ Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.).


+ Orders flowers and supplies daily or as needed with the direction of the Floral Manager.


+ Works with customer issues and product problems.


+ Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.


+ Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage.


+ Adheres to company policies and individual store guidelines.


+ Reports to work when scheduled and on time.





Secondary Duties and Responsibilities:



+ Delivers product as necessary.


+ Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).


+ Reads industry references, listens to floral experts, and remains open to new ideas.


+ Helps with and may decorate in store events.


+ Assists in other areas of store as needed.


+ Performs other job related duties and special projects as required.





Supervisory Responsibilities:



+ Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.


+ Has the authority to recommend disciplinary actions.





Knowledge, Skills, Abilities and Worker Characteristics:



+ Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.


+ Ability to do arithmetic calculations involving fractions, decimals, and percentages.


+ Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.





Education and Experience:


High School or three years of similar or related work experience.




Physical Requirements:



+ Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.


+ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.


+ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.





Working Conditions:


The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes.




Equipment Used to Perform Job:


Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.




Contacts:


Has daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora.




Confidentiality:


Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).




Are you ready to smile, apply today.