Floral Designer - Sendik's Food Market

Sendik's Food Markets, a Milwaukee Journal Sentinel “Top Workplace” since 2012, is a rapidly growing organization looking to hire people who thrive in a customer-oriented, fast-paced environment.  We are a family-owned business with a goal of offering our customers the best grocery shopping experience, period.  We do this by selling products of the highest quality for a great value, all while providing exceptional customer service.  We currently have 18 store locations – Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield – The Corners, Waukesha – Meadowbrook, Hales Corners, Marquette and Oconomowoc with a focus on continued growth.  At Sendik's Food Markets, we pride ourselves on not only our ultimate customer satisfaction and high-quality products, but the 2,000+ associates dedicated to building the Sendik’s Brand.. 

Role Title 

Floral Designer 

Manager 

Home Manager 

Job Summary 

The Floral Designer will be responsible for modeling and promoting Sendik’s culture by consistently providing  “best in class” service to our guests. The main responsibility as a Floral Designer will be to design and create ar rangements for customer orders, as well as the sales floor. In addition, the Floral Designer will build rapport  with customers, while maintaining the Home Department. 

Attributes of a Sendik’s Associate 

• Customer-Minded; serve customers with a positive and sincere attitude, utilize the 10/4 rule and always thank customers for their business 

• Personnel-Minded; motivated to work within a team and to learn, grow, and share knowledge with others 

• Product-Minded; inspired to learn about our products, standards and upholding the quality of the products to best serve our customers 

• Detail-Minded; work efficiently, focused and maintain attention to detail 

• Consistent-Minded; understand the importance of accountability and integrity to the team, customers  and the company 

• Open Minded; embrace, understand and be open to change, as well as, initiate and implement change  to make an impact at Sendik’s 

Duties/Responsibilities 

• Serve customers in the Home Department while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their busi ness 
• Provide consistent, timely and friendly customer service when answering questions, making sugges tions and resolving complaints  
• Oversee special event orders (i.e. parties, weddings, etc.); including, but not limited to, designing and  creating arrangements 
• Maintain delivery log for all customer orders 
  • Ensure that the Home Department is always full and fresh with the best quality products  
  • Maintain department conditions, ensuring coolers and island are stocked, floral is rotated and the de partment is clean and well organized  
  • Create attractive Home Department displays and end caps based on specific sales for the week  Participate in additional training and leadership activities as directed  
  • Assist with store promotional sales events as needed 
  • Assist with the training and mentoring of new associates in the Home Department 
  • Maintain a clean and safe work environment by adhering to safety/sanitation regulations and proce dures 
  •  Assist with all other Home Department duties as needed 

Qualifications: 

• Must be a minimum of 18 years of age due to required operation of Home equipment 
• Prior experience with plant care and floral design experience is required 
• Ability to quickly adapt to changing conditions, priorities and circumstances 
•  Ability to maintain composure, meet deadlines and work effectively under pressure  
•  Ability to work effectively in a fast-paced environment  
• Excellent communication, organizational and planning skills  
• Ability to make independent decisions regarding department needs and priorities  
•  Strong verbal and written communication skills 
•  Strong sense of urgency, time management, prioritization and multitasking skills 
• Strong sense of team – ability to anticipate the needs of the team 
•  Strong computer skills, working knowledge in Microsoft Office product suite and Google Docs  
• Excellent attention to detail  
•  Excellent problem-solving and conflict resolution skills  
• Exceptional customer service skills  
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts  
• Ability to stand, walk, lift, bend, push/pull for extended periods of time 
• Ability to lift up to 50 pounds