FOH Shift Manager- 30hopOMAHA - 30hop

30hop restaurant is coming to Heartwood Preserve Omaha, NE! We are hiring an experienced restaurant Front-of-House Manager to join our team.Take your career to the next level as a FOH Manager in our dynamic, fast-paced restaurant environment!

30hop is a Midwest-based, full-service American bar and kitchen poised to surpass $20 million in combined revenue by 2025. With three thriving locations in Iowa, we are now expanding our presence to Nebraska, Kansas, and Missouri.

What does 30hop provide to you? Be a part of something big! Gain access and experience from multi-unit leaders and owners, share your ideas that not only can improve your store, but all the stores in the network. Engage with regional managers and benefit from being part of a larger group that oversees multiple restaurant concepts, 30hop being the front runner.

What does 30hop provide to our guests? We take pride in being unique yet approachable, offering a locally curated selection of craft beers, a menu designed to satisfy diverse tastes, and an atmosphere dedicated to celebrating the good times!

Pay: $46,000 to $50,000 per year and up based on experience

Schedule: Full-time. Weekend availability is a must.

Full-time staff BENEFITS: Available for all full-time employees who work 40 hours per week or more on average.

• Paid Time Off- 2 weeks (10 days) of PTO
• Medical Coverage Options- 30hop covers 50% of medical premiums
• Dental & Vision Coverage Options

Part-time & Full-time Staff BENEFITS:

• Employee Shift Meals
• Guest Discount- 25% off for you and up to 7 guests!
• Employee Assistance Program- 6 free counseling sessions per issue, per year!
• Craft Concepts Restaurant discounts to over 25 locations in Iowa, Omaha, Kansas City and Missouri areas!- 25% off for you and up to 1 guest, Sunday-Thursday.
• Employee appreciation party. We throw a party for our staff!

Accountabilities:

• Assist General Manager and Assistant General Manager with leading front-of-house pre-shifts rallies.
• Assist with all accountability standards such as: daily duties, server phase work, bar phase work etc.
• Oversee the performance and job functions of the FOH staff during the shift

Essential Functions:

• Working FOH staff shifts, ensuring the team is winning on FAST & FRIENDLY service!
• Assist with providing the necessary tools/checklists for front-of-house staff to effectively set the stage of the restaurant and ensure readiness & presentability
• Assist with the success and growth of front-of-house staff
• Monitor the productivity, performance & urgency of team members most notably our commitment to FAST & FRIENDLY service
• Be comfortable and ready to work in any FOH role (host, bar, serve, assist expo) when needed
• Monitoring equipment and facility repair/cosmetic needs and reporting any issues to the AGM & GM
• Actively engage our guests by making personal touches and be the face of 30hop. Create raving fans!
• Ensure the satisfaction of our guests, with genuine empathy hear their concerns use comping privileges as necessary
• Take the 15 Rules of Hospitality to heart. Display them, coach them, encourage & enforce them

Expectations:

• Communicate with AGM and GM, asking for help when necessary.
• Shows up to work on time. You are a manager; you should be early for every shift!
• Maintains a clean and presentable appearance, values your professional presentation
• Moves with a sense of urgency set the tone for YOUR shift. Brings a positive attitude & energy to work
• Owns their shift. Does not leave with things undone or disheveled
• Have the hard conversations with the AGM or GM, when someone is not performing to our standard course
• Must be willing and able to work past scheduled hours in cases of call-ins and unexpected business spikes
• Know and use the core values to manage and make decisions, and inspire others to do the same
• Run badass shifts with a focus on the guest experience. Prioritize and use time wisely balancing floor vs. ongoing duties
• Communicate effectively with team members on all levels be it via face-to-face, 7Shifts, meetings, or Slack

Requirements:

• At least 2 years of relevant restaurant experience
• Must be 18 years of age or older
• Must be able to pass the ServSafe training
• Prolonged periods of standing and walking
• Must be able to lift and carrying trays or other items up to 40lbs

*30hop is an Equal Employment Opportunity employer.

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