Food & Beverage Manager - Great Wolf Lodge

At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.

Join our Pack:

•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives

•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

•Medical, Dental, and Vision insurance

•Health savings account

•Telehealth resources

•Life insurance

•401K with employer match

•Paid vacation time off

•Paid parental leave

Essential Duties & Responsibilities

•Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures

•Maintains dining room staff by recruiting, selecting, orientating, and training employees

•Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques

•Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

•Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name

•Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music

•Protects dining room assets by adhering to security policies and procedures.

•Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment

•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

•Contributes to team effort by accomplishing related results as needed

Basic Qualifications & Skills

•High School diploma or equivalent

•1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement

•1+ year utilizing Point-of-Sale (POS) technology

•Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed

•Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

•Prior experience with Micros POS

•Serve-Safe and/or TIPS certification

•Proven teamwork

•Projects professional image that inspires trust and confidence

•Enthusiastic and positive energy

Physical Requirements

•Able to lift up to 30 lbs.

•Able to bend, stretch, and twist

•Able to stand for long periods of time

Application Instructions

We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step.