Food and Beverage Manager - Westgate Resorts

About Westgate River Ranch Resort & Rodeo:

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo.

As the Restaurant Manager, you'll be the driving force behind the daily operations of our lively dining venues. You'll oversee team members, ensure top-notch quality control, and maximize revenue across establishments, you'll uphold our commitment to exceptional service standards. Additionally, you'll handle guest inquiries and feedback, fostering a supportive and collaborative atmosphere among our team members. Prepare to lead an exciting culinary journey as the driving force behind the daily operations of our dining venues!

Duties

• Maintain up-to-date standard operating procedural manuals covering service standards, cash handling, menu item preparation, safety and security, purchasing, ordering, receiving, stocking, requisitioning, and internal audit policies.
• Train supervisory staff to ensure adherence to standards and maintain consistency in operations.
• Develop and implement staff training programs and sales incentive initiatives to drive sales growth, achieve budgeted check averages, and increase profits.
• Conduct formal performance evaluations for all restaurant staff to assess performance and identify areas for improvement.
• Provide excellent service to owners and guests, ensuring a positive dining experience.
• Prepare and adjust work schedules for the entire staff to ensure adequate coverage and meet customer service standards within budgetary guidelines.
• Organize regular training classes and meetings for all staff members to enhance skills and knowledge.
• Enforce disciplinary actions for individual staff members in accordance with company guidelines.
• Lead the selection, interviewing, orientation, and training of new hires in accordance with company policies.
• Develop and implement ongoing staff training programs to ensure compliance with State Health Regulations.
• Prepare weekly revenue forecasts and staff work schedules within established staffing guidelines.
• Operate outlets within budgeted guidelines, ensuring efficient use of resources.
• Maintain par stock levels for each outlet per department procedure to ensure adequate inventory.
• Administer liquor/beverage requisitions per department procedure, maintaining inventory control.
• Ensure adherence to beverage controls per company and department policies.

Supervisory Responsibilities

• Directly supervise team members at the location, ensuring smooth operations.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Train, coach, and mentor team members to maintain high performance standards.
• Plan, assign, and direct work to ensure efficient workflow.
• Assist in appraising performance and rewarding team members for their contributions.
• Address complaints and resolve problems in a timely and effective manner to maintain a positive work environment.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for candidates who shares our commitment.

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• 3-5 years related experience and/or training; or equivalent combination of education and experience.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.