Food and Beverage Shift Lead - LEGOLAND Discovery Centre

Qualifications & Experience:

Join Our Team as a Food & Beverage Shift Lead!

Our Collective Goal: Create a magical, unforgettable experience for every guest, while embodying The Merlin Way in everything we do! ✨

Scope of the Job: As a Food and Beverage Shift Lead, you'll be the MVP of our attraction, making sure everything runs smoothly and our guests leave with a smile. You’ll also be a superhero in developing our amazing front-line team, ensuring top-notch customer service every single day.

Essential Functions:

Manager on Duty Duties:

• Oversee the seamless operation of all departments: Admissions, Attraction, Food and Beverage, and Retail.
• Delegate tasks and keep the team on track.
• Inspire and motivate staff to be “guest-obsessed” and deliver outstanding service.
• Ensure all health and safety procedures are followed, keeping our guests and team safe. ️
• Manage queues and guest flow like a pro, ensuring everything runs smoothly even during peak times.
• Tackle guest issues and concerns with a smile and effective communication.

Coordinate Training:

• Organize and lead training sessions for front-line Hosts in areas like ride safety, food safety, profit protection, and retail standards.
• Empower team members to provide exceptional customer service and handle guest recovery as needed.
• Evaluate performance, coach, and provide feedback to help everyone shine.

Support Food and Beverage:

• When not on duty, dive into supporting your department with training, stocking, inventory controls, employee engagement, and scheduling.
• Embrace other tasks as needed with enthusiasm and a can-do attitude.

Health & Safety:

• Ensure your safety, your colleagues', and our guests' by following safe work procedures. ️ Report any incidents and assist with investigations as necessary.

Education and Experience:

• A high school diploma or GED is preferred.
• Previous customer service and guest interaction experience is a must.
• A passion for entertaining children and families is key.
• Ability to train others and lead with a fun, expert, and outgoing approach. ‍♂️‍♀️
• Excellent communication and motivational skills are essential.
• Must be adaptable to a fast-paced environment and willing to work evenings, weekends, and holidays.

Work Environment:

• Depending on your location, you’ll be working both indoors and outdoors with varying temperatures and floor surfaces. ️

Other Requirements:

• Flexibility to work various hours to support our site operations is a must. ⏰

Ready to join our team and bring joy to every guest? Apply now and let’s make magic together!