Food and Beverage Supervisor - Hotel Polaris - Hotel Polaris at US Airforce Academy

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Food and Beverage Supervisor to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

• Supervise and mentor baristas, bartenders, and support staff, ensuring they deliver impeccable service and adhere to resort standards.
• Oversee all aspects of lobby bar and marketplace operations, including staffing, inventory management, ordering, and stocking, to maintain high-quality service and uphold brand standards.
• Verify all Grab & Go product expiration dates and ensuring proper rotation of products.
• Create coffee art programming.
• Collaborate with the culinary team to develop and update menu offerings, ensuring they reflect current trends and guest preferences.
• Train and coach staff on coffee preparation techniques, cocktail recipes, and customer service best practices to enhance guest satisfaction and drive revenue.
• Monitor beverage quality and presentation, provide feedback and guidance to ensure consistency and excellence in drink preparation.
• Manage guest inquiries, requests, and complaints in a professional and timely manner, striving to exceed guest expectations and resolve issues to their satisfaction.
• Maintain cleanliness and organization of the lobby bar and coffee shop, including bar tops, equipment, and seating areas, in accordance with health and safety standards.
• Assist in developing and implementing standard operating procedures, service protocols, and training materials to maintain consistency and excellence in service.
• Collaborate with other resort departments, such as food and beverage, culinary, and guest services, to enhance the overall guest experience and drive revenue opportunities.

• High school diploma or equivalent; additional education or certification in hospitality management or related field is a plus.
• 1-2 years' experience in a supervisory or management role within a AAA Four Diamond/Four Star hotel or resort lobby bar and/or coffee shop environment.
• Must be at least 21-years of age.
• Excellent knowledge of coffee preparation techniques, cocktail recipes, and beverage service standards.
• Comprehensive knowledge of bar operations and expertise in a wide variety of liquors.
• Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively.
• Valid TIPS and Food Handler’s Card are required upon hire.
• Flexibility to work mornings, evenings, weekends, and holidays, based on business needs.

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Hourly wage: $21.00/hr

Application deadline: This job posting will close on 10/4/2024 or until the position has been filled.

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