Food Safety and Quality Assurance Supervisor - See's Candies

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:

The FSQA Supervisor is responsible for ensuring See’s Food Safety and Quality Programs are fully implemented and documented at the La Cienega and Carson facilities to achieve compliance with all applicable Federal and State Food regulations, FSMA regulations and the SQF Code. This position involves direct leadership and management of employees on the facility floor; mastering and applying all See’s Food Safety and Quality policies and procedures in daily interactions with plant and quality employees; utilizing SPC and other quality improvement tools to meet and continuously improve Safety, Sustainability, Food Safety and Food Quality KPIs. In the absence of FSQA Manager, assumes duties and serve as the sites’ backup SQF Practitioner.


The salary range for this position is expected to be $64k-$80k; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description:

Key Responsibilities:

Direct Reports Management

• Supervises the activities of the QA Inspectors by scheduling coverage, assigning work, providing appropriate training in site-specific SOPs and OPLs.

• Responsible for all other supervisory activities including, but not limited to, labor budget management, performance evaluation, hiring, discipline, coaching, training and development and termination recommendation.

• Maintains a safe work environment at all times by having safe work instructions, practices, and procedures in place for QA Inspectors and ensuring that employees are trained to understand and comply with those procedures. Apply corrective action consistently when required. Report all unsafe working conditions immediately to Management.

Operational & Systematic tasks

• Demonstrates ownership and practical knowledge of all applicable See’s Food Safety and Quality Programs and applies them throughout daily responsibilities to make sound decisions and execute food safety & quality oversight.

• Able to quickly and thoroughly investigate a product/process failure, determine the root cause and take prompt corrective actions; while minimizing product exposure and production down time.

• Takes initiative to identifying opportunities to enhance technology and innovation that will enhance department effectiveness.

• Manages relationships with intra- and inter- departmental colleagues and suppliers to ensure achievement of departmental and company-wide targets.

• Administers both facilities’ hold, release and traceability program.

• Serves as the primary liaison among Technical Services, Merchandising, Procurement and Regional Packing Teams on Packing Recipe compliance to Technical Service's guidance.

• Ensures QA Inspectors collaborate with the Laboratory and the Coordinator to manage timely release of equipment, ingredients and finished products.

• Ensures all QA and laboratory internal records are saved or submitted then reviewed on a timely basis. Report and create corrective actions for deficiencies and missing data.

• Reviews all Preventative Control, CCP, laboratory and quality check records in both paper and electronic formats.

• Reviews, updates and creates work aids (OPLs, SOPs, Registers and Forms etc.) to ensure food safety and quality standard conformance.

• Facilitates transitions between shifts and seamless handoffs and communicate key information to peers, team members and Management.

• Participates in the review, verification and update of HACCP/HARPC plans, OPLs, SOPs, Registers and Forms as needed

• Participates in routine facility audit and Corporate audit to ensure site is in compliance to the latest edition of the SQF code.

• Leads the training of associates at all levels on quality procedures and programs as directed.

• Supports the execution of the company’s ERP system.

• Serves as a backup for the FSQA Manager and perform FSQA Manager duties and responsibilities in his/her absence.

Attendance

• Regular, punctual, physical attendance is an essential function of this position.

• Ability to flex hours and work 2nd shift on a weekly basis during in-season, and on a routine basis during off-season to observe and audit QA, operational and sanitation activities.

• Ability to function as FSQA Manager on 2nd shift and Saturdays during peak seasons.

Minimum Qualifications:

• Bachelor's degree in food science or related science field.

• 3 years of Quality Assurance experience in the food industry (on-the-job experience maybe substituted with a completed advance degree in Food Science or related science field).

• Demonstrated self-starter with a high-level of initiative.

• Demonstrated ability to navigate through ambiguity.

• Strong communication skills, proven ability to supervise and motivate employees.

• Ability to work well with others under pressure, in a fast-paced, changing environment.

• Strong decision making and problem-solving skills.

• Ability to make intra-day travel to other local See’s facilities within short notice.

• Experience in supervising teams at multiple locations in person and remotely. PC Proficiency: Windows, MS Office - Word, Excel, Power Point (or equivalent software).

• Holds SQF Practitioner Certification or has SQF working knowledge.

• Holds HAPRC/HACCP Certification.

• Holds PCQI Certification.

• Conversational Cantonese or Spanish a plus.

The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).