FOOD SERVER - BANQUETS - Boyd Gaming

What would I be doing?:

The Banquet Food Server obtains guest food and beverage orders. Responsible areas include primarily Banquets, but could work in 19 Steak & Seafood, Stadium Sports Bar & Grill, Out of Bounds, and any food venue created for the purpose of guest service. This position ensures accurate and timely service of all orders by working with kitchen personnel.

 

The Banquet Food Server will deliver internal and external guest service with Boyd Style. They will always exhibit a friendly, approachable demeanor. All interactions with both guests and fellow team members will be sincere, genuine, and polite. 

Responsibilities:

• Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Responsible for learning and being familiar with all of Boyd Gaming, Inc.’s room outlets, server functions, and for being able to answer general questions regarding the property.
• Anticipate the guest’s needs and respond appropriately with a sense of urgency and professionalism.
• Maintain knowledge of menu offerings to answer guest questions and provide suggestions. This includes but not limited to knowledge of food items; preparation methods and wine knowledge.
• Accurately account for and collect payment for all drink and food orders through POS system in a timely manner.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts and brewing coffee. Performing Table-side cooking, salad or Entrée presentations, Open and pour wine table-side. Garnish and decorate dishes in preparation for serving.
• Serve food and beverages to guests, and prepare or serve specialty dishes at tables as required. Followed by monitoring your tables for cleanliness.
• Check with guests to ensure they are enjoying their meals and take action to correct any problems, immediately notifying the manager on duty.
• Responsible for all tables in assigned section, in their entirety.
• Deliver beverage and food orders to guests in a timely manner.
• Stock service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, etc…
• Assist with overall dining service and ensure dining and serving areas are set up and maintained according to standard, including removal of all dirty dishes in FOH (Front of House) operations.
• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
• Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
• Carry trays of food and beverages, then serve them to guests.
• Participate in liquor glassware removal, ensuring compliance with all Indiana Gaming Commission regulations.
• Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Observe and adhere to Health Department regulations and EcoSure standards regarding food handling, storage, and cleanliness of work environment.
• Consistent attendance at company/restaurant training programs as they are scheduled.
• Complete opening, closing and other side duties as assigned by the supervisors.
• Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
• Maintain a well-groomed, neat and clean appearance.
• Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
• Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
• Perform all duties as assigned by management.
• Golf area servers must be able to safely drive a beverage cart around the course, make sales and change while taking responsibility for the cash.
• Food Server may work in the capacity of a Beverage Server, Busperson, Barback, Bartender, Room Service Server, Pool Attendant, or Host/Cashier and all combinations thereof.

 

What are we looking for?:

• Demonstrated ability to work in a high volume restaurant.
• Knowledge of wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Indiana ABC Permit (Liquor License) required. 
• Must be at least 18 years of age. 

These skills and abilities are typically acquired through at least one (1) year experience directly related to the accountabilities specified.

What would it be like to work at this property?:

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

 

Belterra Casino Resort is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

What would it be like to be a Boyd Gaming Team Member?:

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.