Food Service Team Leader - Mercyhealth

Overview:Performs daily kitchen / cafeteria duties to provide a safe clean and sanitized environment for our patients, residents, customers, and partners with quality service in mind. Dishes and assembles food items. Sets up, delivers and picks up patient trays. Operates dish machine. Washes pots & pans. Operates, cleans and sanitizes other kitchen equipment including cooking equipment as needed. Replenishes stock. Maintains a clean work area. Performs cashier duties as needed. Has the ability to work in a fast paced environment. Performs other duties as assigned. May work alternate shifts, weekends and holidays. May be assigned overtime during peak periods. Maintains flexibility in scheduling and work/area assignments according to department and system needs.Responsibilities:Essential Duties and Responsibilities

• Responsible for performing all duties of the Food Service Assistant 3 as needed
• Must focus on serving quality food with heightened awareness of accuracy
• Assist in supervising customer service needs in cafeteria, special functions and catering. Ensures that all daily work in the area is started and completed accurately and according to outlined timelines and job breakdowns
• Responsible for counting money and completing cash logs as needed, daily deposits, ordering change for outlets
• Assists in training of workers in performance of duties and assigns and coordinates work of employees to promote an efficient service for customers
• Monitors and delivers(if needed) special functions/catering events are completely setup 15 minutes prior to service time and cleaned up within 30 minutes of end of function/stated pick-up time
• Inspect food and food preparation to maintain quality standards and sanitation regulations.
• Inspects kitchen, dining areas, kitchen utensils, and equipment to ensure sanitary standards are met.
• Investigate and resolves food quality and service complaints
• Assists in developing, revising, and implementing policies and procedures
• Assigns and coordinates work of employees to promote efficiency of operations.
• Make necessary scheduled changes due to call in or when needed.
• Ensures kitchen, cafeteria, dishroom are stocked, cleaned and ready for next shift.
• Adheres to department safety and sanitation regulations
• Demonstrates effective utilization of HACCP food safety standards
• Maintains department to meet all health code standards
• Use protective barriers (gloves, apron, and proper hair coverings)

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High school diploma or equivalent preferred.

Certification and Licensure

(Harvard Only) -
For those driving Mercyhealth vehicles:
Maintain a valid driver's license.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

For those driving their personal vehicles:
Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

Skills and Abilities
Good interpersonal / communications skills

LANGUAGE SKILLS
Ability to read, write and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-to-one to other employees of the organization
Ability to communicate with others in a positive manner

MATHAMATICAL SKILLS
Ability to add and subtract. Ability to perform these operations using units of American money, weight measurements and volume.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions.
Ability to deal with problems

COMPUTER SKILLS
Basic computer knowledge needed

Special Physical Demands

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.
This is considered heavy work. While performing the duties of this job, the employee is constantly required to stand and walk. The employee is frequently required to use hands to finger, handle, and feel; reach with hands and arms; talk and hear. The employee is occasionally required to sit; climb and balance; stoop, kneel, crouch, and crawl; taste and smell. The employee must exert 25 to 50 pounds frequently and 50 to 100 pounds of force occasionally. Good manual dexterity to operate kitchen equipment. Specific vision abilities required by this job include frequent close vision, distance vision, color vision, peripheral vision. Occasional depth perception and ability to adjust focus.

Level of Supervision

Work is performed according to detailed and specific instructions.

Supervises

N/A