Food Service Worker II - Bassett Medical Center

Overview:

Are you looking to make a difference by improving the health of our patients?  Here you will find an innovative culture that is patient-focused and dedicated to making a difference.  We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. 

Responsibilities:

The Food Service Worker II completes assigned functions within the department, excellent customer service, operates and maintains the dietary food equipment. Through constant interactions with customers, physicians, nursing, and visitors will provide efficient, courteous, and accurate service. Performs a variety of routine duties in the sanitation area of the Food Service Department.

 

As assigned; promotes meal assistance to all patients on a daily basis (Including meal selection, service and retrieval). Accurately serves food and beverage to patients in accordance with the patient’s diet prescription. Verbally communicates patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption, etc. Competently, uses dietary software for patient diet information, ordering and ticketing. Adheres to all cash handling guidelines.

• Performs a variety of customer, food and sanitation related activities, troubleshooting as necessary.
  
• Develop and maintain 100% of the time excellent communication skills with patients, customers and coworkers. Respond to patient and customer issues and concerns in a timely manner as observed by Food Service Department Supervisors and feedback from other staff.
  
• (FSW 2) Visits all patients on assigned floors for menu selections as observed/reviewed by Clinic Nutrition Manager and Food Service Supervisors.
  
• (FSW 2) Deliver trays and obtains menu selections tactfully and with concern for patient well being as indicated by Supervisor observation, nursing feedback and patient survey ratings.
  
• Assesses the needs of the customer, and delivers products to meet these needs as reflected on biannual retail survey and random customer interviews by supervisor.
  
• Records food temperatures during meal hours, and takes action when temperatures are not to standards
  
• (FSW 2) Maintains accurate cash drawers as observed by the supervisor completing the cash deposit.
  
• Maintains personal hygiene, to include proper uniform according to department standards as observed by Food Service Department Supervisors.
  
• Completes all daily washing and sanitizing 100 % of the time as observed by Food Service Department Supervisors and feedback from other staff .Any exceptions will be reported to the Food Service Department Supervisors.
  
• Maintains a safe and clean work area 100% of the time as observed by Food Service Department Supervisors and feedback from other staff.
  
• 100% compliance on all record keeping requirements
  
• Perform all assigned daily and monthly cleaning as observed by Food Service Department Supervisors.
  
• Completes weekly cleaning list as observed by the Food Service Department Supervisors.
  
• Performs appropriate role with regard to equipment maintenance and supplies.
  
• Respects and uses equipment appropriately 100 % of the time as observed by Food Service Department Supervisors and feedback from other staff.
  
• Will train new employees in the correct manner of workflows as observed by the supervisor.
  
• Will clean and stock immediate work area before leaving at end of shift as observed by lead or supervisor.
  
• Controls food and paper waste and uses resources efficiently as observed by leads and supervisor
  
• Maintains and checks floor par stocks on assigned floors and on call rooms as observed by Food Service Department Supervisors, Nursing Staff and feedback from other coworkers.
  
• Ensures excellent customer service.
  
• Will present a professional courteous manner 100 % of the time when dealing with patients, physicians, visitors and staff as observed by Food Service Department Supervisors and feedback from other staff. Any exceptions are to be reported to the Food Service Department Supervisors
  and/or Manager.
  
• Will greet each patient and customer with a smile and a helpful demeanor, 100% of the time as observed by supervisor.
  
• Will resolve customer complaints in a polite manner, with an eye to resolution that meets the expectations of the patient or customer.
  
• Treats co-workers with respect and allows for different work styles and viewpoints.
  
• Plays an active role in Relationship Based Care and consistently participates in department Practice Council
  
• Performs similar or related duties as requested or directed

Qualifications:

Education/Qualifications:

• High School Diploma or GED, preferred

Experience:

• Previous Food Service experience, preferred

Skills:

• Communication
• Building relationships
• Listening
• Computer skills
• Attention to detail

Physical Requirements:

• Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
• Occasional balancing, climbing, crouching, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motion, stooping, tactical sense, visual acuity(color, depth, perception), fit testing.
• Constant typing/clerical/dexterity, seeing/monitor/computer use, standing, talking, walking

Hazards:

• Occasional bodily fluids/bloodborne exposure, burns, chemical

Working conditions:

• Occasional noise, wet and/or humid, mists, odors

Travel:

• Occasional Travel - The job may require travel from time-to-time, but not on a regular basis

Total Rewards:

Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:  

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match 
• And more!

Specific benefit offerings may vary by location and/or position.

Pay Transparency Statement (Text Only):Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.Min:USD $16.65/Hr.Max:USD $24.97/Hr.EEO Statement (Text Only):We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.