Founding Customer Success - Next Level Talent, LLC
New York, NY
About the Job
Position: Founding Customer Success
Location: New York, NY (In-office)
About the Company:
This cutting-edge company, backed by Y Combinator, is revolutionizing the trades industry with AI-powered sales agents. The founders, two MIT engineers, have rapidly scaled the company within the trillion-dollar home services market, using AI to close leads across multiple communication platforms. The company is experiencing exponential growth and is looking to continue transforming how small and medium-sized businesses (SMBs) operate.
Team Size:
Join a growing team where you'll take ownership of customer success in an early-stage, fast-growing environment. With a small team size, you'll play a pivotal role in shaping the customer experience and building scalable processes.
About the Role:
As the Founding Customer Success hire, you will lead customer success operations, ensuring a seamless experience for clients. You will help grow the company's success while working directly with the leadership team to refine the product and platform based on feedback.
Key Responsibilities:
- Own the customer success journey, providing exceptional support to B2B tech customers.
- Work closely with leadership to influence product development based on customer feedback.
- Help drive the company's rapid growth and customer retention.
- Navigate ambiguity and prioritize effectively in a fast-paced environment.
- Build scalable processes and lead a team as the company grows.
Requirements:
- 1-4 years of experience in customer success roles, particularly in early-stage, high-growth environments.
- Experience supporting B2B customers in tech.
- Ability to work in a fast-paced, high-growth environment with high ownership and responsibility.
- Strong customer empathy and problem-solving skills.
- Excitement to work in-office with the team in NYC.
Compensation & Benefits:
- Salary: Up to $130,000
- Equity: 0.4%
- Benefits: Comprehensive health, dental, and vision coverage.
Open to relocation candidates: Yes
