Four Points Part Time Weekend Front Desk - NNP Royal Partnership

Job Title:

Four Points by Sheraton Front Desk Agent

Job Location:

Nashville, TN

Job Category:

Hospitality / Tourism

Description:

The Front Desk Agent is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for, uncompromised service with a focus on guest satisfaction. This position is responsible for the ensuring all guest-related financials are accurately entered and accounted for, reporting this information up the chain, and making corrections as necessary
Job Requirements:  Complete all brand required training. Complete all required Safety & Health training.   Make deposits of cash. Prepare the front office for the next shift. Act as PBX operator during your shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Perform any job-related duties as requested by supervisor
Necessary Skills:

• Ability to communicate effectively in both verbal and written form
• Ability to carry out specific oral or written instructions with precision
• Willingness and ability to adapt as necessary to meet business demands
• Focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
• Mastery of basic mathematic concepts including an ability to subtract, multiply, add, and divide all units of measure, compute ratios, rate, and percentages, draw and interpret bar graphs, perform basic arithmetic computations involving American monetary units

Physical Requirements:

• Must be able to stand for extended periods of time
• Must be able to climb stairs
• Must be able to thrive in a fast-pace environment
• Must be able to use a ladder and step stool
• Must be able to lift up to 10 pounds frequently and 25 pounds periodically
• Must be able to pull up to 25 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

Pre-screening Questions: