Franchise Hotel - Front Office Supervisor for NEW Luxury Property InterContinental Bellevue at the - IHG

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ . _By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ . **About Us** For its first ever property in the Pacific Northwest, InterContinental® Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team. **Your day to day** **The InterContinental Bellevue at the Avenue is looking for two Front Office Supervisors. As key members of our team, the Front Office Supervisors will play a pivotal role in ensuring seamless guest experiences and upholding our reputation for excellence. We're looking for candidates who not only possess strong leadership skills but also have a keen eye for detail and a passion for delivering exceptional customer service.** **Every day is different, but you'll mostly be:** + **Assisting in all aspects of front desk and guest services operations during your assigned shift.** + **Conducting an inventory of supplies and informing leadership of necessary purchases.** + **Promptly informing management of any potentially serious issues.** + **Ensuring that all staff members are adequately trained and equipped to perform their duties efficiently.** + **Championing onboarding of new hires and continuous training of all Front Office team members.** + **Providing guests with prompt and professional attention, ensuring they feel welcomed upon arrival and throughout their stay.** + **Addressing/logging guest complaints appropriately and escalating concerns when necessary.** + **Adhering to service recovery measures to guarantee total guest satisfaction.** + **Communicating any VIP guests, special needs, or requests to the staff and ensuring their execution.** + **Contributing to the achievement of AAA and Forbes Luxury standards.** + **Collaborating to achieve departmental goals related to guest satisfaction, revenue, profit, and IHG One Rewards enrollments.** + **Ensuring adherence to procedures for the security of financial transactions and guest safety.** + **Conducting routine inspections of the front office and public areas to maintain high standards of appearance and promptly addressing any deficiencies.** + **Training staff on PBX procedures to serve as a central communications point during emergencies.** + **Fostering teamwork and quality service through daily communication and coordination with other departments, including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail Vendors.** + **Serving as the manager on duty when required.** **What we need from you** **What we need from you:** + **One year or more of experience in front office/guest services, including supervisory experience, or an equivalent combination of education and practical experience.** + **Effective communication skills are essential for interacting with associates, guests, and the leadership team.** + **Strong problem-solving, reasoning, motivational, organizational, and training abilities are necessary.** + **Flexibility to work nights, weekends, and holidays is required.** + **Ability to stand for up to 8 hours per day or extended periods is necessary.** + **Experience with Opera software is advantageous but not mandatory.** + **Preference will be given to candidates with luxury hospitality experience or knowledge. However, a fundamental understanding of luxury standards is required.** **The compensation for this position is $25.00/hour.** **What we offer** **Pyramid Global Hospitality ("Pyramid") is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.** **What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.** **To care for you and your family, we also offer a comprehensive benefits program.** **Your financial well-being:** + **Competitive Salary** + **Competitive Matching 401K** + **Basic Life and Accidental Dismemberment Insurance** + **Basic Long-Term Disability Insurance** + **Life Insurance buy-ups** **Your/your family's health care:** + **Medical (we offer four plans through United Healthcare), dental, and vision insurance - available to you on the first of the month after your start date** + **Express Scripts Online Pharmacy** + **Health Savings Account** + **Healthcare Flexible Saving Account** + **Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity** + **Supplemental Short-Term Disability Insurance** + **Employee Assistance Program** + **Pet Insurance through Figo** **Your time off:** + **Hotel Discount Program (you will have access to Pyramid's as well as IHG's hotel networks)** + **Paid Time Off** + **Paid Holidays** **Your day-to-day:** + **Commuter benefits** + **Delicious free shift meal at our employee cafeteria** + **Stellar back-of-house facilities** + **Dry cleaning for uniforms and work attire** + **Support, training, and mentorship from management** + **Employee Recognition Programs** + **Career growth opportunities** **Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.** **We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.** **So, join us and you'll become part of our hotel family.** **Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.** At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.