Fraud Detection Specialist (201FDA) - Municipal Employees Credit Union of Baltimore, Inc.
Baltimore, MD 21202
About the Job
COMPANY SUMMARY
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
POSITON SUMMARY
Responsible for detecting, preventing, and reducing fraudulent activity within the organization with an emphasis on video surveillance. Liaison with our third party fraud resolution partners, provide guidance and assistance to our E Service Team as well as our Card Services Department.
ESSENTIAL DUTIES/RESPONSIBILITIES
- Primary responsibility consist of monitoring MECU’s ITM/ ATM surveillance camera system to detect the use of skimmers
- Act as a liaison with our third party fraud resolution/ dispute team.
- Work closely alongside Fraud and Security Department team members, to assure ITM / ATM transactions deemed unusual, are reviewed for any illegal activities (ie) capture cash-out transactions .
- Investigate reported suspected ATM transactions received by our third party vendors
- Monitor transactions, accounts, and activities for suspicious or fraudulent behavior using various detection tools and techniques
- Following established policies and procedures, initiates appropriate action steps to mitigate risk and protect the Credit Union from data or monetary losses.
- Identify trends through prior reported card losses to determine a compromised location
- Monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses.
- Stay up to date on emerging fraud trends updating processes as warranted.
- Cross train with other Team members to become familiar with various Fraud functions in the department serving as a backup as needed.
- Flexibility is required to include working weekends and in an emergency respond to suspected machine breach.
QUALIFICATIONS
- High School Diploma – Required or General Education Degree (GED) – in lieu of H.S. Diploma
- Minimum three (3) to five (5) years – Financial Service Industry
- Associates Degree in Business/Criminal Justice, Preferred
COMPETENCIES REQUIRED
- Detail orientated
- Think critically and exercise independent judgement
- Ability to work with others and communicate investigation results clearly with external parties
- Must be available to work flexible hours and respond to incidents if necessary
- Ability to make appropriate decisions on behalf of the member quickly and effectively
- Effective verbal and written communication
- Ability to Multitask in a fast paced environment
- Demonstrated personal excellence including punctuality, integrity, and accountability
- Ability to adapt quickly to change and proactively communicate
COMPENSATION
Salary Range per hour, depending on experience and qualifications
- $21.00 - $25.00
BENEFITS at MECU CREDIT UNION
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
- Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
- 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
- Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
- Tuition Assistance: Continue your education and professional development with our tuition assistance program.
- Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
- Parking Discounts: Enjoy discounted parking to make commuting easier.
- Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
- Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
Join MECU and enjoy benefits that truly support you and your family.
WORK LOCATIION & PHYSICAL DEMANDS
This position is located at Corporate Headquarters. Employees in this role may apply for a hybrid work schedule after the successful completion of their 90-day conditional period. Approval is subject to performance, department needs, and manager’s discretion.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.
