Fraud Investigator - TEKsystems

Description:

Hiring because of an uptick in Fraud and is looking for Fraud Investigators. This team is made of three parts triage, case working and case closing. Employee will be working the triage and case working portions of the business and the closing will be done by the AML team. The specific fraud this team is working on is ATO (Account Takeover Fraud). This is not the "fun" investigation type of fraud. Once they have seen ten cases they will be well versed at easily picking out the fraud. They are experiencing a backlog of cases and are needing help to support the uptick in fraud. Employees need to be willing to help with triaging cases and working cases and anywhere in between to help decrease the backlog. May be required to communicate with those impacted by suspected fraud and start working the case. They are drafting SARs from a pre populated form. This role requires customer interfacing as they will handle about 10 calls a day either inbound or outbound as cases come in. Some of the fraud alerts will be exiled by the software and some may come in from customer service reps along with other avenues.

Software used: e-mail, onbase, serviceNow, Salesforce

Time to process a case:

Triage = 30 mins

Case development = 2 hours

Closing = 30 mins

Duration: 3 months with potential for extension. There is potential for one, maybe two employees to be converted full time but those employees would have to be local to the Minneapolis market as it would be hybrid.

Skills:

SAR, Fraud, Investigation and analysis, Suspicious Activity Review, triage

Top Skills Details:

SAR

Additional Skills & Qualifications:

Must Haves:

Very good communication skills both written and verbal (**MUST be eager and excited to be on the phones since they may receive up to 10 calls per day**)

1 year of fraud experience with a preference in SAR writing experience

2 year of financial services experience.

H.S. Diploma

Prefer candidates with ATO (Account Takeover fraud) experience but not a deal breaker

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.