Fraud Prevention Policy, Lead - USAA

Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Lead, Fraud Prevention Policy you will be working with the Fraud Prevention Team in USAA’s Bank Fraud Operations Group. They will work with key internal and external stakeholders, aligning fraud and business needs to facilitate a balanced performance engagement for fraud loss management and outstanding member service.

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

What you'll do:

• Identifies trends and patterns in fraud activity and suggests rule/policy changes to assist with preventing fraud losses.

• Leverages expert business/analytical knowledge to identify process/strategy deficiencies and provides recommendation for process improvement. Monitors operational metrics to provide insight to management on business performance and recommends solutions and improvements for fraud prevention.

• Reports validated fraud activity to Strategy Teams, Financial Security Investigations and Fraud Recovery Teams, and/or Special Investigations Unit team and performs ad-hoc report analysis to identify fraud patterns.

• Responsible for researching, resolving, and providing timely response to fraud activity research requests.

• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences management team and executives.

• Exhibits high level of professionalism during presentations and interactions with executive leadership.

• Provides guidance to fraud investigators and serves as a resource to team on escalated issues of a complex nature.

• May provide input to policies, programs and other efforts designed to prevent, detect, identify, and resolve fraudulent activity by customers, potential customers, and outside agents.

• Responsible for executing action plans for issue management to mitigate potential risks and identify gaps within operational processes.

• Consults with internal partners on best practices, processes, and procedures to prevent financial losses from fraud, answers incoming internal partner inquiries.

• May collaborate with outside Counsel and Litigation partners to develop strategy on litigated matters.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of risk management, fraud investigation or fraud prevention/detection experience in a financial services industry.

• Expert knowledge of enterprise fraud management platforms and techniques used to identify fraud trends.

• Knowledge and understanding of fraud investigations as well as application of case law and state laws and regulation.

• Extensive experience supporting risk/compliance initiatives within the business.

• Experience resolving and working through increased and sophisticated customer issues.

• Proven ability to rapidly absorb and synthesize data to form an accurate understanding of context and issues and make strategic and tactical recommendations to business partners.

• Excellent verbal, written, and interpersonal communication skill.

• Specific to Bank incumbents: General knowledge of REG CC, REG E, REG O and or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.

What sets you apart:

• Strong knowledge in one or more product Policy areas including: Identity Theft controls and monitoring, ACH/Zelle network rules and performance monitoring, Check fraud management, Credit Card and Debit Card Payment card rules, performance, transaction monitoring, Card dispute management and performance, Internal Fraud, etc.

• Implements data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.

• Develops best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and advise product decisions.

• Collaborates with and influences Digital or Technology product managers, developers, vendors, designers, and other collaborators to ensure successful product strategies and product/ feature launches.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990-$172,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.