Fraud Prevention Specialist - AXS - Los Angeles, CA

About AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Read more about AXS here and here.

What You'll Do

We are looking for an Associate Fraud Prevention Analyst that is passionate about eCommerce, Payments and Live Events. This role is integral to the the Fraud Prevention team's responsibilities of providing a secure and positive experience for AXS customers purchasing tickets. 

• Review ticket order queues for fraudulent transactions
• Work with venue account managers and customer service to resolve customers account or payment issues
• Analyze transaction and account data for fraud and chargeback patterns
• Contribute to the enhancement of team tools and workflow
• Contact customers via phone or email to verify orders

What To Bring

• 1+ years of related experience with fraud prevention, data analysis, investigations, or risk management for ecomm CNP payments
• 1+ years reviewing orders, identifying fraud trends and creating fraud rules
• Ability to think analytically and prioritize
• Excellent attention to detail with consistent accuracy
• Must be highly organized and have the ability to meet critical deadlines in a fast-paced environment
• Excellent communication skills
• Must be able to work within a team environment and be a team player
• Must be able to maintain high standards of professionalism and courtesy when contacting customers

Pay scale: $19.56 - $27.13

What’s in it for You?

• The opportunity to support great colleagues, clients and live events
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.