Fraud Services Lead - Credit Human

We are seeking a Fraud Services Lead for the Fraud Services Department.

The Fraud Services Lead is accountable for implementing action plans for servicing and managing proactive preventative and detective measures, and membership dispute resolutions. Proactive preventative and detection measures are the management of systems and applications which seek to identify unreported fraudulent activity occurring on members accounts. Membership dispute resolutions originate as reports of unauthorized or fraudulent activity associated with membership accounts.

The role performs proactive market analysis on industry fraudulent activities and trends to provide guidance to assist in the effective prevention and detection of fraud activities which could negatively impact our Credit Human members.  

If you have significant experience in customer service or in a financial institution, you should apply right away! 

Highlights:

• Lead the fraud specialist staff providing subject matter expertise in recurring operational activities
• Serve as a point of contact for all escalations within the Fraud Services department
• Aid in the development and Implementation of fraud prevention and detection procedures and policies
• Investigate and resolve member disputes and claims, ensuring fair, effective, accurate and timely resolution
• Evaluate the effectiveness and efficiency of current operations, identifying areas for improvement
• Prepare and deliver regular reports/dashboards on fraud activities, including case volumes, trends, and outcomes

Experience:

    Required

• Customer service focus in a team environment

    Preferred

• 3 years of experience with a financial institution of comparable size
• Management experience

Education:

    Required

• High School diploma or equivalent

    Preferred

• Bachelor's degree in finance, accounting, or a related field (or equivalent work experience)

Licenses & Certifications:

    Preferred

• Certified Fraud Examiner (CFE) Designation

Skills & Knowledge:

    Required

• Strong Leadership: Ability to lead and inspire teams towards achieving common goals
• Communication Skills: Exceptional written and oral communication skills to effectively convey ideas and information
• Analytical and Problem-Solving Skills: Excellent ability to analyze complex situations, identify key issues, and develop effective solutions
• Research Skills: Strong proficiency in conducting thorough research to inform decision-making processes
• Relationship Building: Demonstrated capability to establish and maintain positive working relationships with team members and stakeholders
• Independence: Ability to work independently, showing initiative and self-motivation when required
• Organizational Skills: Highly organized, efficient, and detail-oriented in managing tasks and projects
• Proficiency in Microsoft Office: Advanced skills in Microsoft Office products, including Outlook, Word, Excel, and Access
• Adaptability: Willingness to learn and take on new responsibilities beyond the initial scope of the role
• Accounting Knowledge: Familiarity with accounting principles, including Debits, Credits, and General Ledger
• Financial Regulations: Knowledge of financial regulations, particularly Reg E.
• Independent Learning: Demonstrated ability to acquire new skills and knowledge independently

Schedule: Monday-Friday, 8:30 am-5:30 pm

Salary Range:  $63,167 to $65,303 Annually 

Flexibility:  In office, on site; not remote or hybrid

Level of Work: 2B

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page atwww.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Operations