Freelance Community Manager (USA based) - Trashie

Trashie is a rewards platform transforming the way we recycle clothing, fashion, and textiles. With joy and simplicity at its core, Trashie incentivizes recycling by offering rewards to popular online brands. The Trashie Take Back Bag stands as the premier choice for clothing recycling in the USA, ensuring that over 90% of collected items find new homes. In 2023 alone, our Take Back Bag reclaimed 2.9 million pounds from waste, with over 75% finding new homes through redistribution and more than 20% undergoing recycling processes.Founded by women, Trashie tackles the staggering issue of the 50 billion garments discarded annually in the US. Our dedicated team, together with our passionate community, is spearheading vital systemic change. Join us!

Job Overview:

We are seeking a passionate and detail-oriented Freelance Community Manager to join our team on a freelance basis. This role is crucial for maintaining our brand voice and ensuring factual accuracy across our social media platforms, including TikTok, Meta (Facebook and Instagram), and Reddit. The ideal candidate will engage with our community on a daily basis, respond to comments, and foster a positive and informed dialogue.

Key Responsibilities:

• Community Engagement: Actively monitor and respond to comments and messages on TikTok, Meta (Facebook and Instagram), and Reddit in a timely manner.
• Brand Voice: Maintain a consistent brand voice across all interactions, ensuring all communications align with our values and messaging guidelines.
• Factual Accuracy: Ensure that all responses are accurate and well-researched, providing reliable information and correcting any misinformation.
• Content Collaboration: Work closely with Social Media, Customer Service, and Marketing teams to relay community feedback and insights, helping shape future content and campaigns.
• Crisis Management: Handle any negative comments with tact and professionalism, escalating to Customer Service and senior management when necessary.
• Community Building: Foster a sense of community and loyalty among our followers, encouraging positive interactions and engagement.
• Reporting: Track and report on community engagement metrics, providing insights and recommendations for improvement.

Qualifications:

• Experience: Proven experience in community management, social media management, or a related field.
• Skills: Excellent written communication skills with a keen eye for detail. Strong understanding of social media platforms, particularly TikTok, Meta, and Reddit.
• Voice: Ability to embody and represent our company authentically, accurately and consistently.
• Research: Strong research skills to ensure factual accuracy in all communications.
• Interpersonal: Exceptional interpersonal skills with the ability to engage and build relationships with a diverse online community.
• Adaptability: Ability to handle multiple tasks and work within the pace of social media.
• **Must be based on the USA

Preferred Qualifications:

• Familiarity with Gorgias, Sprout Social, Meta and Tiktok ad platforms.

Why Trashie?

• Trashie is the only rewards platform leveraging sustainability to generate revenue and drive real impact through consumer behavior.
• We are not making a difference in the environment but also setting a new standard for how businesses can contribute to a more sustainable future. We diverted over 2.8M pounds of landfill in 2023; and will double that in 2024!
• With over 350k customers already, Trashie is addressing a massive Total Addressable Market of over 200 million US individuals interested in sustainability.
• Our team is composed of smart, dedicated members who are passionate about driving change.

Trashie is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We have strict wage minimums, generous benefits, and personal leave policies. Our goal is to provide safe, rewarding, and empowering work environments for all who interact with our company.