Freelance IT Support Specialist - NBC Sports Bay Area - NBCUniversal

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBCUniversal Local is NBCUniversal’s local media division that delivers English and Spanish-speakers and bilingual audiences in 31 U.S. markets and Puerto Rico, the very best in local sports, news, weather, consumer and investigative reporting, and lifestyle entertainment across any platform and screen. NBCUniversal Local is comprised of three individual media groups including the NBC Owned Television Stations, the NBC Sports Regional Networks and the Telemundo Station Group. The division is also home to multicast networks NBCLX, COZI TV and TeleXitos, the regional cable news network NECN, as well as NBC Spot On, an advanced video advertising business designed for local/regional CTV and OTT advertisers and several in-house companies including production company LXTV, marketing and promotions company Skycastle, its out-of-home business NBC Everywhere, and the Arthouse, a graphics design group. With seven regional sports networks and 42 NBC and Telemundo stations serving 38 percent of U.S. homes, NBCUniversal Local is the only network-owned local media division that is home to the largest bilingual local newsrooms within the country’s top 10 TV markets. NBCUniversal Local’s stations and networks serve diverse audiences and communities across linear, streaming, OTT, digital web, mobile and audio, and cable platforms and work together to keep local audiences informed anytime and anywhere. For more information, visit NBCUniversal.com.

PLEASE NOTE: This is a project position with an estimated duration of up to 12 months, unless otherwise amended or terminated as deliverables within this project are completed.

As an IT Support Specialist, you will be responsible for onsite IT technical support, including desktop support for users, as well as assist the Engineering team with other production systems support, as needed.

Job Duties

• Perform break-fix/end-user desktop support to users and provide support to the Engineering team for software updates, hardware, and various infrastructure related issues, as needed.
• Provide technical assistance and guidance to users and work with internal experts and vendors to provide solutions users technical needs.
• Configure, install, monitor, and maintain client desktop software and hardware; support mobile workforce.
• Create, monitor and close tickets in ServiceNow to track user support requests.
• Onboard new users, configure and deploy laptops and desktops.
• Must be able to work flexible hours, including nights, weekends and holidays as needed.
• Perform other duties as assigned.

Basic Qualifications

• Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.
• Ability to rapidly learn software systems and demonstrate competence with new technologies and software applications.
• Engaging personality with patience to work with users for all levels of technology, from interns to C-Suite level.
• Attention to detail, strong written communication skills.
• Experience may include any of the following:
  • Technical background in a help desk environment that required customer service skills.
  • Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, System Administration, Cyber Security, Software Development, or other relevant technical areas.
  • Technical Certifications - CompTia, A+, Network+,
• Experience with current technology includes:
  • Windows 10/11, Apple OSX platforms
  • MS Office Suite – O365 (Word, Excel, PowerPoint, Outlook, OneDrive) for both MAC and PC
  • Knowledge of Active Directory concepts and management
  • Service Now or Ticketing Software experience.
  • Basic Networking experience (TCP/IP, LAN/WAN, Network Topology, as it relates to desktop support).
  • Servers and Storage Systems, as it pertains to desktop support.
  • Apple iOS Mobile Devices Operating system support

Desired Qualifications

• Bachelor’s degree in computer science, IT, or related field preferred
• Advanced problem-solving and analytical skills a plus

Additional Job Requirements

• Must be available to work 24 hours per week on Saturdays, Sundays, and Mondays
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• Hourly rate for this position is $35/hr to $45/hr depending on experience.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

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