French/English Call Center Rep - Global Channel Management, Inc

French/English Call Center needs1+ year(s) of experience working in customer service, hospitality or call center environment

French/English Call Center requires:

• High school diploma

Work hours: 11:00am – 7:15pm & Training is (9am – 5pm) for 2 weeks (35 hours a week)

• 1+ year(s) of experience working in customer service, hospitality or call center environment

• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

• Strong verbal and written communication skills

• Demonstrated listening and comprehension skills

• A clear team player with strong interpersonal skills

• Ability to maintain composure when dealing with difficult customer situations

• Excellent time management skills – must be able to prioritize tasks efficiently

• Strong PC skills including MS Office; Word and Excel

• Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS

• Higher education degree

• Previous experience using SAP

• Previous experience in the optical industry, full knowledge of optical products and a strong command of the industry language

• Bilingual French

French/English Call Center duties:

Answers incoming calls and processes orders.

• Resolves customer complaints, troubleshoots issues to determine best path for resolution.

• Correctly documents customer interactions and tracks call types.

• Maintains support service levels and upholds Customer Service standards.

• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

• Takes inbound phone calls for up-to 90% of assigned shift.

• Performs all other duties as assigned.