frog, Senior Service Designer - Capgemini
Chicago, IL
About the Job
ROLE TITLE: _frog, Senior Service Designer_ _(Atlanta, Chicago, New York City, San Francisco)_
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
_Joining frog_ _means you’ll be joining the_ _“pond,”_ _a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table._
YOUR ROLE
_Service Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers._
_As a Senior Service Designer, you are expected to represent depth in the craft of service design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritize, and deliver service design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to lead small teams on projects and contribute to business development through proposal-writing and pitches._
In this role you will play a key role in:
_·_ _Drive the design of systemic interventions in complex, multi-partner ecosystems_
_·_ _Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making_
_·_ _Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player_
_·_ _Utilize experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions_
_·_ _Advocate service providers as much as service users and communication objective in mind_
YOUR PROFILE
_You should have experience and a proven ability to think commercially, strategically, and creatively._
_Our ideal candidate has the following characteristics:_
_•_ _5 years of professional service design experience (although you might had a different job title, like “strategic designer” or “business designer”)_
_•_ _Highly developed design skills, demonstrated in your portfolio of recent work_
_•_ _Confident presentation and storytelling abilities_
_•_ _Experience collaborating in multifunctional teams as the service design lead_
_• Proficiency with contemporary design and prototyping tools and methods_
_Preferred:_ _A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline_
WHAT YOU’LL LOVE ABOUT WORKING HERE?
_Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:_
+ _Flexible work_
+ _Healthcare including dental, vision, mental health, and well-being programs_
+ _Financial well-being programs such as 401(k) and Employee Share Ownership Plan_
+ _Paid time off and paid holidays_
+ _Paid parental leave_
+ _Family building benefits like adoption assistance, surrogacy, and cryopreservation_
+ _Social well-being benefits like subsidized back-up child/elder care and tutoring_
+ _Mentoring, coaching and learning programs_
+ _Employee Resource Groups_
+ _Disaster Relief_
NEED TO KNOW
_Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital_ _status_ _or any other characteristic protected by law._ X
_This is a general description of the Duties, Responsibilities and Qualifications_ _required_ _for this position._ _Physical, mental, sensory or environmental demands may be referenced_ _in an attempt to_ _communicate the manner in which this position traditionally is performed._ _Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship._ _ _
_Capgemini is committed to providing reasonable_ _accommodations_ _during our recruitment process. If you need_ _assistance_ _or accommodation, please reach out to your recruiting contact._
_Click the following link for more information on your rights as an Applicant_ _ _ _http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law_
_Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process._
_Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini._ _ _
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Job:
Organization: _INVENT PEOPLE_
Title: _frog, Senior Service Designer_
Location: _IL-Chicago_
Requisition ID: _077027_
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
_Joining frog_ _means you’ll be joining the_ _“pond,”_ _a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table._
YOUR ROLE
_Service Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers._
_As a Senior Service Designer, you are expected to represent depth in the craft of service design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritize, and deliver service design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to lead small teams on projects and contribute to business development through proposal-writing and pitches._
In this role you will play a key role in:
_·_ _Drive the design of systemic interventions in complex, multi-partner ecosystems_
_·_ _Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making_
_·_ _Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player_
_·_ _Utilize experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions_
_·_ _Advocate service providers as much as service users and communication objective in mind_
YOUR PROFILE
_You should have experience and a proven ability to think commercially, strategically, and creatively._
_Our ideal candidate has the following characteristics:_
_•_ _5 years of professional service design experience (although you might had a different job title, like “strategic designer” or “business designer”)_
_•_ _Highly developed design skills, demonstrated in your portfolio of recent work_
_•_ _Confident presentation and storytelling abilities_
_•_ _Experience collaborating in multifunctional teams as the service design lead_
_• Proficiency with contemporary design and prototyping tools and methods_
_Preferred:_ _A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline_
WHAT YOU’LL LOVE ABOUT WORKING HERE?
_Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:_
+ _Flexible work_
+ _Healthcare including dental, vision, mental health, and well-being programs_
+ _Financial well-being programs such as 401(k) and Employee Share Ownership Plan_
+ _Paid time off and paid holidays_
+ _Paid parental leave_
+ _Family building benefits like adoption assistance, surrogacy, and cryopreservation_
+ _Social well-being benefits like subsidized back-up child/elder care and tutoring_
+ _Mentoring, coaching and learning programs_
+ _Employee Resource Groups_
+ _Disaster Relief_
NEED TO KNOW
_Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital_ _status_ _or any other characteristic protected by law._ X
_This is a general description of the Duties, Responsibilities and Qualifications_ _required_ _for this position._ _Physical, mental, sensory or environmental demands may be referenced_ _in an attempt to_ _communicate the manner in which this position traditionally is performed._ _Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship._ _ _
_Capgemini is committed to providing reasonable_ _accommodations_ _during our recruitment process. If you need_ _assistance_ _or accommodation, please reach out to your recruiting contact._
_Click the following link for more information on your rights as an Applicant_ _ _ _http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law_
_Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process._
_Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini._ _ _
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Job:
Organization: _INVENT PEOPLE_
Title: _frog, Senior Service Designer_
Location: _IL-Chicago_
Requisition ID: _077027_
Source : Capgemini