Front Desk Administrator - Connecticut State Community College

Details:

Posted: September 6, 2024.
Level: Assistant 2
Hours: Full-time, 40 hours per week
Closing Date: The committee will begin reviewing applications immediately. Applications will be accepted until the position is filled, with materials submitted by Wednesday, October 2, 2024, receiving priority consideration.  

Location:

Charter Oak State College
185 Main Street New Britain, CT 06051
**This position is not remote**Please take a look at our website to find out more about our college. Finish your Degree Online | Charter Oak State College

Telecommuting work arrangements are available at Charter Oak State College and are handled on a situational basis with the candidate.

Charter Oak State College Mission:

As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state’s only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to validate learning acquired through traditional and non-traditional experiences, including its own courses. The College rigorously upholds standards of high quality and seeks to inspire adults with the self-enrichment potential of non-traditional higher education.

Charter Oak State College Vision:

Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a time.

Charter Oak State College Equity Statement:

Charter Oak State College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date: 

December 2024

Position Summary:

Charter Oak’s Front Desk Administrator is a pivotal member of the College’s welcome team, serving as the first point of contact for students, employees and the public entering the College’s headquarters at the New Britain Center for Higher Education in Downtown New Britain. This role demands exceptional customer service skills and involves a range of reception and clerical duties. The front desk administrator maintains a friendly and patient attitude when working with the public, handles confidential information with discretion, while demonstrating strong time management, prioritization, and organizational skills.

The individual in this position will be responsible for greeting and directing building visitors, managing communication channels for select departments and providing valuable administrative support to the campus team. As the New Britain Center for Higher Education serves as the headquarters for both Charter Oak State College and Connecticut State Community College, the individual in this position will serve as a positive public facing steward for both entities for individuals entering the building. This position additionally provides support to the Financial Aid and Academic Service Departments while not tending to front desk interactions.

Example of Job Duties:

Under the direction of the Controller, the Front Desk Administrator is responsible for the effective performance in these essential duties:

• Greet and assist visitors, connecting them with the appropriate college personnel.
• Utilize technology systems to help log visitors and distribute incoming mail.
• Assist the Academic Services and Controller’s Offices with administrative support including systematic data entry and validation.
• Organize and create communication and procedural materials to assist efficiency of department progress and growth.
• Assist the College with special administrative projects and materials as needed.
• May perform other duties and responsibilities related to those enumerated above which do not alter the basic level of responsibilities of the position.
• Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings.  These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full duties and responsibilities that is stated in the job description.

Minimum Qualifications:

Associate degree with two (2) or more years of administrative experience.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following: 

• Prior experience with having to demonstrate customer service abilities.
• Proficient in Microsoft Office Suite and basic understanding of data entry and databases.
• Strong time management, prioritization, and organizational skills.
• Strong multitasking abilities, and a keen attention to detail.
• Proactive in problem-solving, capable of tracking projects, reporting progress, meeting deadlines, and able to learn new technology/software to support the team.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

Preferred Qualifications:

• Experience in Higher Education with knowledge of relevant policies and regulations.

Starting Salary:

Minimum Salary; $47,443 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. 

Application Instructions:

To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.  

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.

For more information or to apply via our website at www.ct.edu/hr/jobs

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

COSC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice-president of Diversity, Equity, and Inclusion, (jchaisson-cardenas@commnet.edu).

COSC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

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