Front Desk Agent - Economos Properties

JOB DESCRIPTION:

§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.

§ Anticipate guests? service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.

§ Speak to guests and co-workers using clear, appropriate and professional language.

§ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s? name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

§ Thank guests with genuine appreciation and provide a caring farewell.

§ Process all guest check-ins by confirming reservations, assigning room, and activating room key.

§ Process all payment types such as room charges, cash, checks, debit, or credit.

§ Process all check-outs including resolving any late disputed charges.

§ Answer, record, and process all guest calls, messages, requests, questions, or concerns.

§ Follow up with guests to ensure their requests or problems have been met to their satisfaction.

§ Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.

§ Communicate parking procedures to guest and dispatch bell staff or valet staff as needed.

§ Supply guests with directions and information regarding property and local areas of interest.

§ Run daily reports, identify any special requests and check reports for accuracy.

§ Assign rooms according to guest request and preferences whenever possible

§ Complete designated cashier and closing reports in the computer system.

§ Complete shift’s checklist.

§ Balance and drop receipts according to accounting specifications.

POSITION REQUIREMENTS:

§ Basic computer skills

§ Highly motivated individual with strong leadership skills.

§ Experience with Onq computer systems preferred.

§ Excellent time management skills

§ Strong organizational skills

§ Strong customer service orientation and skills

§ Must be self motivated and results oriented.

§ Creative problem solving skills

Hilton Garden Inn offers an engaging work environment and a total rewards program that includes:

§ Opportunities for advancement and Career growth

§ Warm and supportive work environment

§ Earned Paid Time Off

§ Jury Duty and Bereavement Pay

§ Hotel Discounts

§ Competitive Wage and hotel position incentives

Comprehensive benefit package including:

§ Medical, Dental and Vision Insurance

§ Voluntary Life Insurance and Short Term Disability Insurance

§ 401(k)

If you meet the qualifications above, and are ready to join a winning team with outstanding benefits and opportunities for career growth.