Front Desk Agent - Limelight Aspen - Limelight Hotels

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com. 

Summary
The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. 

Job Posting Deadline 
Applications for this position will be accepted until October 6, 2024.

Essential Job Functions
•    Welcome guests upon their arrival and assign rooms
•    Provide information about the hotel, available rooms, rates, and amenities
•    Respond to guests’ complaints in a timely and professional manner
•    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
•    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
•    Receive payment from and check out hotel guests 
•    Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
•    Follow baggage tagging procedures and ski storage procedures   
•    Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas  
•    Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
•    Create unique baskets or special amenities for special guests 
•    Accept reservations, changes, and cancellations 
•    Recommend restaurants and activities to guests  
•    Make change, post charges, reconcile daily work, and make deposits
•    Communicate with guests and coworkers in a friendly, courteous, and professional manner
•    Other duties as assigned 

•    Must be at least 18 years of age 
•    High School Diploma or high school equivalent preferred 
•    1 year of customer / guest experience preferred 

Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
Ability to be on your feet, kneel and bend for extended periods of time. Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces. Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance. 

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
·    Health, Dental and Vision Insurance Programs
·    Flexible Spending Account Programs
·    Life Insurance Programs
·    Paid Time Off Programs
·    Paid Leave Programs
·    401(k) Savings Plan
·    Employee Ski Pass and Dependent Ski Passes 
·    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks