Front Desk Agent - Courtyard Richmond Airport

Perks:

Health and PTO Benefits Available 

Marriott Travel Program

Being a part of a great team

Job Summary:

 The Front Desk Agent is the first point of contact for our guests, responsible for providing excellent customer service, managing check-ins and check-outs. Handling all guest inquiries and reguests.

Key Responsibilities:

1. Guest Service:

   - Welcome guests warmly and provide information about hotel services and amenities

2. Check-in/ check-outs 

  - Proceed guest check-in and check-outs efficiently and accurately.

  - Handle guest transactions, including cash and credit card payments. 

3. Reservation Management: 

  - manage room reservations and assignments

  - Update and maintain accurate guest information and records

4. Communication:

  - Communicate guests needs to housekeeping, maintenance, and other departments.

  - Provide information about local attractions and services.

Qualifications:

- High school diploma or equivalent

- previous customer service or hospitality experience 

- strong communication and problem-solving skills

- basic computer skills and familiarity with hotel management software.